Smart Business Insurance Pty Ltd.
About the company
Smart Business Insurance Pty Ltd is a Melbourne-based commercial insurance brokerage established in April 2013 by founder Mark Vanzo. The firm operates as a Corporate Authorised Representative (AR Number 437328) of EBN Holdings Pty Ltd and serves clients across Australia. Its team of 12 has over 75 years of combined insurance broking experience.
Smart Business Insurance provides insurance products including public liability, professional indemnity, and business property insurance. It works with business owners, directors, CFOs, commercial property owners, IT businesses, and life sciences companies. Every six months, it donates to charities chosen by team members.
What customers say
Based on genuine customer reviews
Smart Business Insurance works mainly with small business owners arranging professional indemnity and public liability cover, according to its reviewers. Hayley, David and Natalia are each named for reviewing a client's day-to-day operations before setting up a policy, with several reviewers describing the wording of cover being explained in plain language rather than assumed understood.
One reviewer setting up a coaching business describes cover being arranged well ahead of taking on paid client work. Multiple clients mention returning to the same broker for renewals over several years.
Reviews
Reviews are taken from publicly available sources.
I worked with David at Smart Business Insurance to secure Business liability coverage for our small business. He took the time to review our exact operations, explained policy terms clearly, and found us a much better rate than our previous provider. Highly recommend them for any business owner.
Setting up professional indemnity cover for a coaching business felt like one of those tasks I was going to put off, and Hayley Rowley made it far simpler than I expected. She took the time to understand what I deliver and who I work with, explained the wording in plain language, and answered my questions without any pressure. The cover was in place well before I needed it, which gave me the confidence to move forward with paid client work. If you are a small business owner working out what you need, I would recommend starting with Hayley.
Hayley from Smart Business Insurance is highly recommended. She is professional, knowledgeable, and experienced. Hayley took the time and put in the effort to find the right insurance solution to meet our needs. Communication was always easy, prompt, and efficient throughout the process. We truly appreciate her excellent service and would not hesitate to recommend her to anyone looking for business insurance.
Have been using Smart Business Insurance for a few years now and have found Natalia friendly helpful and professional. Have been happy with the rates and cover Natalia has been able to negotiate for us. I have no hesitation in recommending Natalia and Smart Business Insurance.
I had a great experience with Hayley from Smart Business Insurance. She was quick to reply to my initial inquiry, proactively communicated & kept me updated, and explained any clauses I was unsure about. Highly recommend!
Hayley was absolutely incredible with helping our business set up our Professional Indemnity and Public Liability insurance. She made things so clear and we were given about 10 options within 24 hours. We will continue to use Smart Business Insurance specifically because of Hayley’s incredible service 🙌🏼 Thank you so much Hayley
I had an excellent experience working with Michael as my insurance broker. He was professional, knowledgeable, and took the time to explain all my options clearly. Michael made the entire process smooth and stress-free, ensuring I received the best coverage at a competitive price.
Insurance brokers in Melbourne compared
Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 12 businesses in this category in Melbourne are compared.
| Rank | Provider | Rating | Reviews | Open Sat. |
|---|---|---|---|---|
| 1 | CGIB - Commerical and General Insurance Brokers | ★ 5,0 | 235 | No |
| 2 | Tudor Insurance Australia | ★ 5,0 | 84 | No |
| 3 | ProTrades Insurance | ★ 5,0 | 46 | Yes |
| 4 | Arca Insurance Brokers | ★ 5,0 | 6 | No |
| 5 | My Insurance Broker | ★ 5,0 | 5 | No |
| 9 | Smart Business Insurance Pty Ltd. (this page) | ★ 4,9 | 907 | No |