Local Community Insurance Services

Local Community Insurance Services (LCIS) is a division of JLT Risk Solutions Pty Ltd. The Local Community Insurance Scheme was founded in 2006 by JLT Public Sector. LCIS specialises in insurance for community groups and not-for-profit organisations across Australia. It serves over 10,000 clients annually. LCIS serves organisations that provide services to the community, do not distribute profits to their members, and are primarily driven by volunteers. Melissa Procter is Divisional Manager at LCIS. Abby Vyas is an Account Manager at LCIS.

Hayden Harrell, Hina Durrani and Bianca Errington are Account Executives for Client & Customer Services at LCIS. LCIS arranges General Public and Product Liability Insurance, Association Liability Insurance, Personal Accident - Voluntary Worker Insurance, Event Insurance, Market & Stallholder Insurance, Property & Asset Insurance (Business Pack), Council Candidate Insurance and Art Group Insurance. It provides ongoing risk management advice to help eliminate and reduce risks associated with group activities.

Community groups and not-for-profit organisations are the customers who feature most in feedback, with festivals, sporting clubs and similar bodies describing cover arranged for their events and activities. Several reviewers highlight how fast policies are put in place, including same-day arrangements when a certificate is urgently needed, and staff are praised for their efforts to meet tight deadlines. The team's readiness to attend client functions and games is mentioned as evidence of involvement beyond the paperwork. Competitive pricing tailored to the not-for-profit sector is another recurring theme, along with helpfulness when questions arise during the process.

Something that features in review after review is the difficulty some clients have had getting timely responses, whether by email or phone, with follow-ups needed to obtain quotes or corrected documents and some enquiries apparently going unanswered. Delays in receiving policy paperwork after payment feature in more than one account, as does frustration when an existing matter remains unresolved despite repeated attempts to make contact. The responsiveness of staff when clients do get through, particularly in securing cover for festivals and community events, is the theme that closes the feedback.