Aon Adelaide

Aon Adelaide is an insurance broker serving businesses across a range of industries and sectors, from educational institutions to wineries. It describes itself as Australia's largest insurance broker. The firm offers an Insurance Review report including benchmarking, expert advice, cost competitiveness assessment, analytics, and Risk Gap Analysis. It provides insurance programs specifically designed for independent schools and universities across Australia.

Public liability and general business insurance are the services customers most often seek from this Adelaide agency, and the accounts that follow are largely critical of how those enquiries were handled. Several reviewers describe repeated difficulty making contact, saying calls went unanswered, messages were left without reply and emails about quotes drew only automated acknowledgements. A point made in several accounts is the length of time spent waiting on the phone without reaching a person.

Others report that requested quotes never eventuated, with one customer stating that promised timelines for putting cover in place could not be met. The individual staff member named in the feedback is described as trying to help but unable to resolve the underlying problems. Reviewers also note that the person they needed to speak with was frequently unavailable and did not return calls, which left them unable to obtain advice or progress a claim. Several ultimately took their business elsewhere after days of unanswered enquiries, citing the absence of any follow-up as the decisive factor.