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AEI Insurance Broking Group

4.1(7 reviews)See reviews ↓·Canberra

About the company

AEI Insurance Broking Group is a specialist commercial insurance brokerage based in Canberra. The group can trace its heritage back to Australian European Insurance Brokers Pty Ltd, formed in the early 1980s in Sydney. Tim Wedlock and Michael Donaldson formed Austbrokers AEI Transport Pty Ltd in partnership with Austbrokers Holdings. In 2010 and 2012, Austbrokers AEI Transport Pty Ltd acquired two Commercial Insurance Portfolios, establishing Austbrokers AEI Pty Ltd. AEI Insurance Broking Group employs over 100 highly qualified insurance brokers and claims technicians, including Workers Compensation specialists. The group places in excess of $200M of general insurance premium into the Australian market each year.

It specialises in the Heavy Transport and Logistics sector and has done so for over 30 years, and in the Earthmoving/Civil Contracting industries for over twenty years. AEI Insurance Broking Group serves clients ranging from sole traders and small professional firms to manufacturers and transport/logistics companies with turnover in excess of $200m, and works with newly formed enterprises to publicly listed companies. Its experience crosses industries including Manufacturing, Engineering, Retail, Professional Services, Construction, Importers/Exporters and Transport & Logistics.

AEI Insurance Broking Group provides truck insurance for the heavy transport and logistics, warehousing, rail and shipping sectors of Australia. It offers General Insurance, Transport & Logistics Insurance, Traffic Management, Civil Contracting/Earthmoving, Workers Compensation, and Marine Insurance. AEI Insurance Broking Group provides Instant Cover, allowing clients to obtain a quotation, bind insurance protection, pay premium and be issued documentation online. The group is a partner with Austbrokers Holding Ltd (ASX Code: AUB) and is a member of NIBA, AFCA and AUB Group. AB Phillips and Businsure are members of the AEI Insurance Broking Group, and Businsure is a business name which AEI Insurance Group Pty Ltd is authorised to use.

What customers say

Based on genuine customer reviews

General insurance broking for small and medium businesses is the focus at this Fyshwick practice, where reviews single out the service given to a real estate agency over a number of years. Kimberly receives particular praise for taking the time to understand a client's operating needs before recommending cover, and customers describe her expertise as thorough and her manner as dependable. Several reviewers note that the policies arranged were matched closely to the risks at hand, with one account of savings achieved through a policy that still delivered the right protection.

The process itself is described as straightforward, with clear explanations of the options available and prompt responses when questions arise. Consistency emerges as a recurring theme, with long-standing clients returning year after year for renewals and advice rather than shopping elsewhere. Clients also value having a single point of contact who knows the history of their business and can act quickly when circumstances change. The willingness to go beyond a basic quote, checking how each policy would respond in practice, is mentioned by more than one reviewer as a reason for staying. That combination of personal attention and practical guidance runs through the feedback.

Reviews

Reviews are taken from publicly available sources.

A
Amelia11 December 2025

Kimberly is exceptional. She took the time to fully understand our business needs, identified a policy that provides the right protection, and even helped us save money. Her expertise and commitment made the entire process effortless. I highly recommend her to anyone seeking a knowledgeable and dependable insurance broker.

EC
Emily Clark24 July 2024
IS
Igor Srbinovski31 March 2024

They've been our insurance brokers for our real estate agency for years & do a fantastic job. I would highly recommend.

AS
Anthony Smith20 December 2022

I had a great experience initially, from two outstanding staff members. However, after a few years my account was passed on to someone who is clearly not suited to the job. My business was put in a very perilous situation with less than a week remaining to secure indemnity coverage and I had no confidence that anything was being done. I had to take matters into my own hands and luckily was able to find an insurer in time. Never again.

EF
Emily Forato16 January 2018
CC
Christopher Collins18 May 2017
AC
Alysia Claire16 August 2016

Insurance brokers in Canberra compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 12 businesses in this category in Canberra are compared.

RankProviderRatingReviewsOpen Sat.
1Insurance Advisernet - Allinsure★ 4,954No
2Mezzanine Insurance★ 5,013No
3Emily-Rose - General Insurance Broker★ 5,08No
4Credence Insurance★ 5,05No
5Brindabella Insurance Brokers★ 5,05No
11AEI Insurance Broking Group (this page)★ 4,17Yes
Contact
+61261408100www.austbrokerscanberra.com.au1/151 Newcastle St, Fyshwick ACT 2609
Working hours
Monday08:45–17:00
Tuesday08:45–17:00
Wednesday08:45–17:00
Thursday08:45–17:00
Friday08:45–17:00
Saturday08:45–17:00
Sunday08:45–17:00