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Emily-Rose - General Insurance Broker

Emily-Rose - General Insurance Broker

5.0(8 reviews)See reviews ↓·Canberra

About the company

AEI Insurance Broking Group is a specialist commercial insurance brokerage that has been specialising in the Heavy Transport and Logistics sector for over 30 years. Its heritage traces back to Australian European Insurance Brokers Pty Ltd, formed in the early 1980s in Sydney. The group employs over 100 highly qualified insurance brokers and claims technicians, including Workers Compensation specialists. Tim Wedlock and Michael Donaldson formed Austbrokers AEI Transport Pty Ltd in partnership with Austbrokers Holdings.

Austbrokers AEI Transport Pty Ltd acquired two Commercial Insurance Portfolios in 2010 and 2012, establishing Austbrokers AEI Pty Ltd. AEI places in excess of $200M of general insurance premium into the Australian market each year and is a partner with Austbrokers Holding Ltd (ASX Code: AUB). It has been specialising in the Earthmoving/Civil Contracting industries for over twenty years. AEI provides truck insurance for the heavy transport and logistics, warehousing, rail and shipping sectors of Australia.

Its experience crosses industries including Manufacturing, Engineering, Retail, Professional Services, Construction, Importers/Exporters and Transport & Logistics. AEI offers small business insurance (SME insurance) and workers compensation insurance. It provides Instant Cover allowing online quotation, binding, payment and documentation issuance. Businsure is a business name which AEI Insurance Group Pty Ltd is authorised to use. AB Phillips and Businsure are members of the AEI Insurance Broking Group.

What customers say

Based on genuine customer reviews

Small businesses, non-profits and community organisations around Canberra feature prominently in accounts of working with Emily-Rose, a general insurance broker whose approach centres on understanding how each operation actually runs. Clients describe her as taking genuine time to grasp their circumstances rather than applying a standard solution, reviewing existing policies to strip out unnecessary restrictions and secure appropriate cover for volunteers, members and staff. Several reviewers note that she explains matters in plain English, making the process far less stressful, and that she remains available for questions before and after cover is arranged.

For a convenience store owner who faced repeated break-ins and interruptions, she handled every claim and still obtained reasonable rates. A building that had proved difficult and costly to insure was placed with an insurer at a significantly lower premium, and the saving continued at renewal. One client, who began with personal insurance, now entrusts her with an entire business portfolio and considers her a trusted professional adviser. Arrangements have spanned liability cover, employee entitlements and vehicle policies for community groups and trades, with diligence and clear communication recurring themes across the feedback.

Emily-Rose - General Insurance Broker — Customer photo

Reviews

Reviews are taken from publicly available sources.

LL
Lyndal Lammers20 February 2026

I highly recommend Emily-Rose as a General Insurance Broker. She took the time to genuinely understand our business and how we operate, rather than offering a one-size-fits-all solution. As a small social enterprise, it was important that we had the right cover in place for our volunteers and members — without overpaying for things we didn’t need. Emily carefully reviewed our policies, removed unnecessary restrictions, and ensured we had appropriate protection in place. This not only strengthened our coverage but also resulted in a significant saving for our organisation. Her professionalism, attention to detail and genuine care for her clients really stood out. I have confidently recommended her services to others and will continue to do so.

CM
Chris Manning16 December 2025

We owned a building that was difficult and expensive to insure. Emily took time to understand the issue and not only found an insurer for us but at a much lower cost than we expected. When the time came to renew she again went the extra mile to continue our insurance with another significant premium drop. I can't recommend an insurance broker higher - certainly not a 'tick and flick' agent.

LE
Liz endeavourgoulburn.com.au15 December 2025

We couldn’t be happier with the service provided by Emily-Rose Srbinovska from AEI Brokers Canberra. As a non-profit organisation supporting people with disabilities, it’s vital for us to have the right cover at an affordable price. Emily-Rose went above and beyond to understand our unique needs and found the perfect insurance solution for us. Her diligence, commitment and outstanding communication made the whole process smooth and stress-free. She was always available to answer our questions, explaining everything clearly and making sure we were comfortable every step of the way. It’s clear that Emily-Rose genuinely cares about her clients and takes pride in her work. If you’re looking for an insurance broker who truly puts your interests first and delivers exceptional results, we highly recommend Emily-Rose and the AEI Brokers Canberra team. Thank you for your incredible support!

CW
Capitol Works Pty Ltd15 December 2025

I honestly can't recommend my insurance broker, Emily-Rose highly enough. We first engaged Emily-Rose in 2017, and she took the time to really understand our situation and explained everything in plain English, which made the whole process, far less stressful. What really stood out was the effort Emily-Rose put into finding the best level of Workers Compensation, Public Liability and vehicle insurance cover at the right price! Nothing ever felt rushed or like a sales pitch. Just honest advice and genuine care. Any questions I had were answered quickly. And I always felt confident that I was properly covered and looked after. It's rare to find someone this reliable and easy to deal with. Knowing I have an insurance broker like Emily Rose I can trust has given me real Peace of Mind. Highly recommend her 100%.

JM
Jonathan Murphy15 December 2025

Emily has made getting my insurance needs met a breeze. Highly recommended

A
Admin15 December 2025

We started working with Emily-Rose for our personal insurance, and from day one nothing ever felt too big or too small. As our needs have grown, she has grown with us and now manages our entire business insurance portfolio. Emily-Rose is extremely knowledgeable, always available to answer questions, and provides clear, pragmatic advice that genuinely has our best interests in mind. She has become a trusted member of our circle of professional advisors, and we would highly recommend her to anyone looking for an insurance broker they can truly rely on.

DA
Dejan Andrevski4 November 2024

Emily-Rose has been my insurance broker for many years, and I’m very happy with her services! This is coming from someone who owned a convenience store, so there have been many break-ins and other business interruptions - but none of it has phased her - she was been able to provide the right support to solve all the claims, and continue to get us reasonable insurance rates! As soon as she came in, I very quickly transferred ALL of my business insurance needs (and some personal ones) to ER, and I haven’t looked back since - even now in a new venture! If you need a broker who is on your side, you can trust in Emily-Rose!

Insurance brokers in Canberra compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 12 businesses in this category in Canberra are compared.

RankProviderRatingReviewsOpen Sat.
1Insurance Advisernet - Allinsure★ 4,954No
2Mezzanine Insurance★ 5,013No
3Emily-Rose - General Insurance Broker (this page)★ 5,08No
4Credence Insurance★ 5,05No
5Brindabella Insurance Brokers★ 5,05No
Contact
Working hours
Monday08:45–17:00
Tuesday08:30–17:00
Wednesday08:30–17:00
Thursday08:30–17:00
Friday08:30–17:00
SaturdayClosed
SundayClosed