About the company
PSC Insurance Brokers is a multinational insurance brokerage operating across Australia and New Zealand. It provides specialist insurance advice and solutions to commercial and small-to-medium businesses. The brokerage has an extensive network of offices across Australia and New Zealand, and networks in over 120 countries through its association with BrokersLink. It offers a dedicated claims contact in every branch and provides ongoing risk mapping and gap checks.
Its specialities include Construction & Civil Contracting Insurance, Workers Compensation, Trade Credit Insurance, Financial Lines Insurance, Medical & Allied Health, Agri/Food Producers Insurance, Aviation Insurance and Professional Services Insurance. Services include risk services, claims & claims solutions, corporate & specialty insurance, franchise insurance, Mediprotect, trade credit and workers compensation.
What customers say
Based on genuine customer reviews
Reviews
Reviews are taken from publicly available sources.
Liam at PSC Insurance is outstanding! He took the time to understand our business needs, found a policy that actually provides the right coverage, and even saved us money in the process. His expertise and dedication made the whole experience seamless. Highly recommend his services to anyone looking for a reliable and knowledgeable insurance broker!
We’ve been using PSC Insurance Brokers in Canberra for around 3 years. We run a marketing agency with around 14 staff both in Canberra and remote. Working with Paul Eccles has been a great experience. He’s responsive, takes time to understand our business and has deep experience in different industries that he always uses to help educate us around options. We’ve made a few claims over the years and the back office team were also helpful and responsive. Some insurance just feels like an expensive drag, Paul’s changed our view on it and we actually feel like it’s doing the job it’s meant to do.
Zero stars for any company who promotes the opposite of what they provide. I found the service lazy - emailing forms and asking for a payment is hardly understanding my business needs and negotiating the right level of cover. The insurance world is complex, I asked for assistance and apparently this was way too much to ask. I found them rude, obnoxious and careless.
A less than pleasant experience with a broker who either forgot or failed to read properly the significant information I sent through to enable a quote, and was abrasive in communications when I clarified that information being requested was either irrelevant, not applicable, or already provided. Comms felt unfriendly and patronising, and resulted in my looking elsewhere. Sad to have time wasted on both sides of the interaction.
I expect a broker to be someone who communicates clearly about what I'm signing up to in the opaque world of insurance. Communications was obtuse, often lacking. Emails not responded to and when I was finally contacted patronising. All round a lack of care and attention.
Insurance brokers in Canberra compared
Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 12 businesses in this category in Canberra are compared.
| Rank | Provider | Rating | Reviews | Open Sat. |
|---|---|---|---|---|
| 1 | Insurance Advisernet - Allinsure | ★ 4,9 | 54 | No |
| 2 | Mezzanine Insurance | ★ 5,0 | 13 | No |
| 3 | Emily-Rose - General Insurance Broker | ★ 5,0 | 8 | No |
| 4 | Credence Insurance | ★ 5,0 | 5 | No |
| 5 | Brindabella Insurance Brokers | ★ 5,0 | 5 | No |
| 12 | PSC Insurance Brokers (Canberra) (this page) | ★ 3,5 | 8 | No |