NewSure Insurance Brokers

NewSure Insurance Brokers is an insurance broker based in Newcastle. The business was launched 21 years ago and started 20 years ago. NewSure offers business insurance and personal insurance. It provides complete insurance solutions for all types of businesses, from start-ups to medium and large size enterprises. The broker team has 250+ years of combined experience.

NewSure has helped companies across the Hunter Region select insurance cover. NewSure is part of Steadfast Group, the largest general insurance broker network in Australia and New Zealand. It is a partner of the Australian and New Zealand Institute of Insurance and Finance, the Australian Financial Complaints Authority, and the Westpac Rescue Helicopter Service.

Insurance broking across car, home and general cover is the recurring subject of feedback for this Newcastle practice. Various customers describe a quick and professional response to quote requests, with one noting that comprehensive car cover was arranged within a couple of hours of making contact. Reviews time and again mention the friendliness and product knowledge of named staff, particularly Michaela and Ashley, whose advice is described as prompt, efficient and well informed.

An aspect raised across a number of reviews is the handling of claims: clients recall quotes being organised within two days of an accident, a hire car being arranged from the moment a vehicle was dropped at the smash repairers, and continued follow-up and check-ins throughout the process. The team is also praised for taking the time to listen to and understand individual insurance needs, with clients indicating they would return for future policies. Comprehensive service and clear, professional advice run through the accounts, and the support provided during a claim is the detail that clients single out most consistently.