Ausure Insurance Newcastle

Ausure Insurance Newcastle is an insurance broker and part of Ausure Pty Ltd. The business is a Steadfast broker. It takes a coverage first approach and provides access to many insurers. Ausure Newcastle services Newcastle, Mayfield, Lambton, Merewether, Charlestown, Cardiff and beyond.

The brokerage offers business insurance, farm insurance, engineering insurance, strata insurance, hospitality insurance, retail insurance, professional indemnity insurance, heavy motor insurance, construction insurance and business package insurance. Ausure Newcastle has a dedicated claims team that handles the entire claims process. Nathan Wicks is the Managing Director. Linda McInnes and Matt Smith are Insurance Brokers. Jenna Grazier is a Broker Assistant. Nicholas Kedwell is Broker Support.

Newcastle businesses dealing with Ausure Insurance Newcastle describe a consistently dependable broking service, with several clients noting years of ongoing support across commercial insurance matters. Reviewers repeatedly highlight the promptness of responses, whether an enquiry concerns a policy renewal, a premium calculation or an active claim, and the claims process itself is often described as straightforward because staff guide clients through each stage. Matthew Smith, also referred to as Matt, is named by numerous customers as the adviser who understands their operations, takes time to learn how an excavation business or professional practice actually works, and then places cover accordingly.

His work on complex renewals is praised for creating competitive tension among insurers and securing favourable terms, while others value the clear explanations given on professional indemnity insurance and risk management programs. Linda also earns frequent mention for making insurance easy and following up quickly. Clients appreciate the personalised approach, the cost savings achieved, and the way policy conditions and endorsements have been adjusted to benefit their companies, with no request treated as too difficult.