PSC Insurance Brokers (Newcastle)

PSC Insurance Brokers is a multinational insurance brokerage providing specialist insurance advice and solutions to commercial and small-to-medium businesses across Australia and New Zealand. It operates an extensive network of offices across Australia and New Zealand, and has networks in over 120 countries through its association with BrokersLink.

PSC Insurance Brokers (Aust) Pty Ltd holds Australian Financial Services Licence (AFSL) 342385. Its specialities include construction and civil contracting insurance, workers compensation, trade credit insurance, financial lines insurance, medical and allied health, agri/food producers insurance, aviation insurance and professional services insurance. Services include risk services, claims and claims solutions, corporate and specialty insurance, franchise insurance, mediprotect, trade credit and workers compensation.

Tailored insurance programs for business clients sit at the centre of feedback for this Newcastle West brokerage, where three accounts give a divided picture. Two reviewers describe cover arranged around their particular circumstances, with one noting a program built specifically to suit their needs. Lauren, named in the feedback, is credited with handling a company's various insurances over roughly eight years, described as friendly and professional and praised for taking much of the administrative load off the business. Claims service is called impeccable in the same favourable account, and the team more broadly is described as pleasant to deal with.

A recurring theme in the positive feedback is the benefit of having insurances managed over a long period by the same person, with Lauren's expertise singled out. Set against this, the third account describes conduct that was incompetent and rude from the opening conversation through to the last. No shared view emerges on communication or turnaround, since the favourable accounts centre on expertise and claims support while the critical one concerns how the engagement was handled. Business insurance needs remain the common thread, with the strongest acknowledgement reserved for Lauren and the claims process.