Find Insurance Broker AUAdd your business
← Back to Newcastle
Ian Jones Insurance Brokers

Ian Jones Insurance Brokers

5.0(36 reviews)See reviews ↓·Newcastle

About the company

Ian Jones Insurance Brokers is an insurance brokerage founded in 1987 and based in Newcastle, NSW. It has operated for over three decades. The company works with over 150 APRA and ASIC licensed insurers, underwriting agencies, and wholesale brokers. It offers insurance services for businesses, personal, and corporate clients. A specialty in the flooring industry is provided through its FloorInsure service, which serves clients throughout Australia.

Industry specialties include flooring, medical and allied health, mining risks, not for profit and community groups, real estate agents, and vineyards and wineries. Personal insurance solutions include home and contents, motor vehicle, travel, life, and strata insurance. Business insurance and risk assessment services are provided. A no obligation policy comparison and quote is offered.

What customers say

Based on genuine customer reviews

New business owners and long-standing family clients alike describe their dealings with this Newcastle brokerage in consistently warm terms. Recurring praise centres on Kayla, whose efforts to obtain competitive premiums and to meet tight deadlines are singled out repeatedly, with her manner described as friendly and professional throughout. Ian Jones himself is credited with personal, considered advice that has helped small enterprises grow while reducing their insurance outlay, and his wider team is portrayed as thorough and responsive whenever new requirements arise.

Customers in several reviews describe claims being handled with minimal stress, including one household displaced by flooding that felt supported and kept informed from start to finish. A theme running through much of the feedback is the value of having policies compared in detail, with the differences in cover between providers explained clearly rather than treated as a simple price exercise. Clients with personal and business cover, vehicle updates and ongoing needs report prompt replies and practical guidance at every stage. The reassurance of a broker who stays across a family's changing circumstances, and a claim brought to conclusion without friction, is what prompts so many to return.

Auto insurance agencyDental insurance agencyHome insurance agencyIncome protection insurance agencyInsurance agencyInsurance company

Reviews

Reviews are taken from publicly available sources.

M
Mark13 October 2025

Once again Kayla went out to the market and found us a great product and an even greater price. She is always looking out for our best interests. I highly recommend her, and the Ian Jones team for all insurance needs.

ZB
Z B25 February 2025

I had an amazing experience working with Ian Jones Insurance Brokers, and I’d especially like to thank Manda for her outstanding help. She made the process of finding the right insurance quick and stress-free. Her professionalism, knowledge, and attention to detail were truly impressive. She took the time to understand my needs and found me the best coverage at a great price. I highly recommend Manda and the team to anyone looking for reliable and efficient insurance services!

LG
Laura Gurney28 October 2024

I had some concerns with renewing our insurance for our business. One phone call and I was put through to Ian Jones who gave me professional and experienced advice. Within few weeks we were insured. Thank you to Kayla and Ian and the team for always staying in contact and making everything clear and getting us insured. We hope to do business with your company in the future.

MS
Mark Scanlon28 October 2024

Once again Kayla from Ian Jones Insurance provided exceptional service and went to great lengths to secure a better than expected premium for our business insurance. Much gratitude to Kayla and the Ian Jones Team.

JP
Jason Poole24 June 2024

Outstanding support. We had a flooding event in our home and were out of home for over 4 months. At every step of the way Ian Jones Insurance Brokers supported us and made everything happen as quickly as possible. We felt well supported and informed the whole time. A wonderful team supported our claim to conclusion.

TL
ty leonard21 November 2023

Ian jones and his team have been incredibly helpful in assisting me in what would usually be a very stressful time. As a new business owner, insurance is not something I really had my head around but with this team it's been incredibly smooth and simple from day one. I couldn't recommend enough.

HR
Hunter River Trees14 November 2023

We are always extremely happy to utilise the services of Ian Jones Insurance Brokers and also utilise Kylie and Dani in the claims area to assist us with all of our claims needs and making it flow so great all the time. Both the Policy Teams and Claims Teams are brilliant and highly recommended.

Insurance brokers in Newcastle compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 12 businesses in this category in Newcastle are compared.

RankProviderRatingReviewsOpen Sat.
1Ian Jones Insurance Brokers (this page)★ 5,036No
2Fisher Insurance Pty Ltd★ 5,031No
3Walker Kingston Insurance Brokers★ 5,017No
4Ausure Insurance Newcastle★ 5,011No
5R&M Insurance Brokers★ 5,06No
Contact
+61249103900ianjonesinsurance.com.au97 Scott St, Newcastle NSW 2300
Working hours
Monday09:00–17:00
Tuesday09:00–17:00
Wednesday09:00–17:00
Thursday09:00–17:00
Friday09:00–16:00
SaturdayClosed
SundayClosed