Ascot Insurance Group

Ascot Insurance Group is an insurance brokerage based in Melbourne, founded by Nathan Ray, who is also Group Director. Nathan Ray has more than 20 years of experience in the general insurance industry. Justin Sweeney is Senior Manager and has over 20 years of experience. The company has an in-house claims team. It is supported by Steadfast, a global insurance group, for international placements. The company has more than 20 years of international insurance placement experience.

It specialises in risk management and insurance broking services for businesses across Australia. Its clients include those in manufacturing and industrial, retail and wholesale, commercial property owners, professional consultants, and the flooring industry. Flooring Protect is the Flooring Institute of Australia's preferred insurance partner. Ascot Insurance Group manages over 3,500 insurance policies for business clients. It has managed and settled over $22 million in insurance claims for clients. The company deals with over 125 insurance companies worldwide.

Ascot Insurance Group draws consistent praise for the expertise and professionalism of its brokers, particularly Carly, who is repeatedly singled out for carefully reviewing existing arrangements and identifying gaps in cover. Clients describe how she pinpointed shortfalls in a landlords policy and proposed a more suitable alternative, while others note her promptness and the clarity of the advice she provides. Similar feedback surrounds Kate Bolton, who is commended for taking the time to understand a commercial property requirement in Camp Hill and for explaining where unnecessary cover was inflating premiums.

A handful of customers describe the service as attentive from the first enquiry through to follow-up, with Cloe mentioned for being helpful when questions were raised and for taking the time to speak again on a return call. The advice around building and contents insurance is a recurring theme, with reviewers highlighting the range of options presented and the value achieved. Across the feedback, one thing mentioned again and again is the combination of technical knowledge and a personable manner, with named staff members making complex policies easier to understand and acting quickly on behalf of clients.