About the company
Lockton Companies Australia Pty Ltd is an insurance broker in Melbourne. Lockton is described as a family organization and the world's largest independent insurance broker. Jack Lockton is named as the founder. Lockton operates over 100 worldwide offices and serves clients in over 140 countries. Lockton provides risk management, insurance, employee benefits consulting and retirement services.
What customers say
Based on genuine customer reviews
Melbourne-based Lockton Companies Australia Pty Ltd, an insurance broker operating from Level 35, 600 Bourke St, drew a strongly critical account from a client involved in a workplace dispute. That reviewer describes the firm's conduct as ethically questionable, saying it appeared to prioritise protecting its own client above other considerations.
The same account claims that information supplied did not fully reflect the circumstances, and the reviewer believes this contributed to significant harm by allowing a process that overlooked workplace abuse while supporting the employer's position. No individual staff member is identified in the feedback, and no particular insurance product is referenced. The firm keeps weekday hours of 08:30 to 17:00 and is closed on weekends.
Reviews
Reviews are taken from publicly available sources.
My experience with Lockton has been deeply troubling. In my dealings with them, I found their conduct to be ethically questionable, as they seemed to prioritise protecting their client at all costs. In my view, this included providing information that did not fully reflect the reality of the situation, which I believe contributed to significant harm by facilitating a process that overlooked workplace abuse and instead supported the employer’s curated version of events. While I understand their role is to represent employers’ interests, I feel there is a fundamental line between advocacy and enabling misconduct. From what I have experienced, Lockton showed a willingness to cross that line. If your company engages Lockton, I would strongly recommend seeking independent advice to protect your rights and wellbeing.
Insurance brokers in Melbourne compared
Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 12 businesses in this category in Melbourne are compared.
| Rank | Provider | Rating | Reviews | Open Sat. |
|---|---|---|---|---|
| 1 | CGIB - Commerical and General Insurance Brokers | ★ 5,0 | 235 | No |
| 2 | Tudor Insurance Australia | ★ 5,0 | 84 | No |
| 3 | Tony Insurance | ★ 5,0 | 50 | Yes |
| 4 | ProTrades Insurance | ★ 5,0 | 46 | Yes |
| 5 | Angel Insurance Brokers | public Liability | Transport & Logistics | Commercial Property | Professional Indemnity | | ★ 4,9 | 121 | No |
| 12 | Lockton Companies Australia Pty Ltd - Melbourne (this page) | ★ 2,5 | 2 | No |