Gallagher Insurance, Risk Management & Consulting

Gallagher Insurance, Risk Management & Consulting operates under the legal entity Arthur J. Gallagher & Co. The business has been operating for more than 90 years. It provides insurance, risk management and business consulting services.

Businesses in Adelaide that have dealt with Gallagher Insurance, Risk Management & Consulting report a divided picture, with the recurring praise focusing on the calibre of advice and the care shown during consultations. Reviews regularly refer to that staff provided useful insight and made them feel valued, and the handling of business insurance, described as a demanding area, drew particular approval for its professionalism. Those positives sit alongside a set of complaints that appear across multiple accounts. Communication is the most frequent concern, with customers describing calls and emails that went unanswered for long stretches and callbacks that were promised but did not happen.

A further theme involves refunds following cancelled policies, where reviewers report money continuing to be drawn and demands for payment long after cover had ended. Difficulties in having matters escalated beyond front-line staff also feature in the feedback, as does unease about how mail and cheques were managed. For those assessing this consultancy, the accounts suggest that the advisory work is often well regarded while responsiveness and follow-through remain the areas where frustration is most often expressed.