Regional Insurance Brokers

Regional Insurance Brokers is an insurance broking firm based in Mackay with over 40 years of industry knowledge. Mitch Binney is General Manager (North Queensland) and holds a Diploma in Insurance Broking and NIBA QPIB qualification. Binney has over 20 years of experience in the insurance industry, including two years in an underwriting team and 16 years broking in North Queensland at Regional.

He heads up the North Queensland region, covering Mackay, Hervey Bay, Maryborough, Bundaberg and Airlie Beach. In Mackay, Sue Murray is Office Manager / Account Manager, and Alex Hackney, Jane Bragg, Neil Wallace and Sharyn Cole are Account Managers. The firm serves the construction, tourism, mining, hospitality, and agriculture & farming sectors. It provides insurance broking services including business, commercial motor, professional indemnity, and cyber insurance.

Mackay clients of this brokerage describe a divided experience, with one account praising capable service and staff, while the dominant theme in other feedback is frustration over unfulfilled commitments. A recurring complaint describes repeated calls, emails and text messages that drew assurances documents were minutes away, yet the five types of cover sought remained outstanding after more than a month.

Another reviewer outlines a life insurance policy previously arranged through the firm and a request to redirect payments to a self-managed super fund; after completing and submitting the paperwork, and being told the broker would manage the change without the client ringing the insurer, a letter from the insurer later advised the account was in arrears and owed $800, with the matter referred back to the broker. These accounts point to administrative delays, unclear responsibility for tasks and communication that fades after the initial conversation. The favourable note concerns the helpfulness of staff when contact occurs, with reviewers also mentioning promised quick turnarounds that did not eventuate.