Ausure Mackay

Ausure was founded in 1996. The company operates as a family business in culture and approach. Ausure has more than 250 insurance brokers across Australia and works with more than 150 national and international insurers. Troy Brown is the Managing Director. Ausure is a member of the Insurance Brokers Code of Practice and is associated with Steadfast. Ausure Mackay provides insurance broking services.

In Mackay, Ausure Mackay is described by both clients as a broker they have stayed with over time. Adelle Ripps is named as the contact who makes dealings straightforward, with one account noting that the relationship has been positive and uncomplicated across several years. The other describes the firm as their insurance broker for a couple of years, during which a small claim arose.

That claim was handled responsively by the team, drawing clear approval. Recurring praise centres on the ease of working with the broker and the dependable support when a claim is made. Longevity of the relationship and the personal involvement of a named staff member are the themes that emerge from both accounts.