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Adroit Insurance & Risk - Ballarat

Adroit Insurance & Risk - Ballarat

4.8(47 reviews)See reviews ↓·Ballarat

What customers say

Based on genuine customer reviews

Ballarat businesses and families have relied on Adroit Insurance & Risk for years, and the feedback consistently highlights the depth of knowledge the team brings to every policy. More than one customer describes long-standing relationships spanning nearly a decade, noting that staff such as Maddy Ryan, Steve, Deanne, Damian and Chantelle Bunning are approachable, friendly and quick to respond to queries or policy changes. A recurring theme is the effort taken to tailor cover to specific needs, whether for high-risk industries or specialised fields, with reviewers appreciating that options are explained clearly and comparisons sought at renewal.

Clients repeatedly mention how the team simplifies a notoriously complicated process, making applications and claim reimbursements feel smooth and reassuring. Timely follow-up, transparent conversation and a genuine willingness to help are cited often, alongside competitive pricing and practical assistance when claims arise. Many note that nothing seems too much trouble, and that the people themselves make the difference. The practice of keeping clients informed about industry developments and ensuring coverage remains relevant rounds out the praise, with reviewers describing a professional, attentive service that removes worry from managing insurance year after year.

Reviews

Reviews are taken from publicly available sources.

JL
John Livingston1 August 2025

I’ve been with Adroit Insurance for over 10 years and they’ve always been professional, helpful, and willing to go the extra mile. Insurance matters can be stressful, but the Ballarat team have made the process—from applications to claim reimbursements—smooth and reassuring. It’s the people who make the real difference, and I have no hesitation in recommending them for all your insurance needs.

AC
Andrew Conlan28 July 2025

I have been dealing with Adroit for over 8 years and have always enjoyed excellent service and advise in regards to the business insurance requirements of my financial services business. We were originally expertly assisted Steve Coltman and more recently from Deanne Couwenberg. I definitely recommend them.

DH
Dianne Hill26 July 2025

In all my experiences with Adroit, I have always found them to be helpful, knowledgeable about their products and with their attention to detail it takes away all the worry out of keeping my insurances up to date and relevant

KL
kerry Lyle24 July 2025

We have been with Adroit for 9 years and they have always been great with price and assistance through claims. Steve and Deanne have always been approachable and are always quick with any query or changes to our policies. Highly recommend.

MB
Michael Brennan20 July 2025

Insurance is a pain in the proverbial! Adroit ease the sting of a very controversial industry. Personal attention, open conversation and the desire to be transparent are the strengths our company desire and receive from Maddy, Steve and team.

CF
Caitlyn Ford17 July 2025

Our hardware store has been with Adroit for about five years now and they have been nothing short of amazing. Maddy Ryan looks after our renewals and her service is incredible. She makes the whole process so easy and has never been beaten on price. Thank you Maddy! 100% recommend Adroit.

BB
Bridge Building Supplies10 July 2025

We have been a client of Adroit for many years now. We have always found the staff provide excellent service and advice. Hashi has been very professional and efficient, using her expert knowledge, working with me to ensure that we are insured with adequate coverage for all the different areas of our diverse business requirements. Hashi has been a pleasure to deal with and made the process simple and easy to understand and follow. Thank you for all your patience, help and assistance.

Insurance brokers in Ballarat compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 6 businesses in this category in Ballarat are compared.

RankProviderRatingReviewsOpen Sat.
1Aviso Integral Insurance Services - Ballarat★ 5,07No
2Still Insured Pty Ltd★ 5,04Yes
3Garden State Insurance Brokers★ 5,01No
4Adroit Insurance & Risk - Ballarat (this page)★ 4,847No
5Network Insurance House Ballarat★ 4,52No
Contact
Working hours
Monday08:30–17:00
Tuesday08:30–17:00
Wednesday08:30–17:00
Thursday08:30–17:00
Friday08:30–17:00
SaturdayClosed
SundayClosed