With Pocket

Pocket is an insurance broker based in Sydney and part of the Steadfast broker network, described as Australasia's largest. Sam Raco is Head of Broking at Pocket, has been in insurance for nearly 20 years, is Tier 1 qualified, and is a NIBA Associate member; she previously ran her own small business for years. Ben Webster is the founder behind Pocket and a Junior Broker, has spent over 15 years building insurtechs, including travel insurance, pet insurance, and sanctions compliance platforms, and is working toward his full broker qualification while currently Tier 1. Pocket works with multiple insurers and is not tied to a single product.

Its industries include hospitality (cafes, restaurants, bars), trades (electricians, plumbers, builders), creative services (designers, agencies, photographers), and professional services. Pocket offers business insurance, business and office insurance, commercial motor and fleet insurance, commercial property owners insurance, construction and contract works insurance, corporate travel insurance, cyber protection insurance, hospitality and retail insurance, ICT insurance, management liability, marine cargo and inland transit insurance, owner builders insurance, plant and equipment insurance, professional indemnity, public and products liability, tradies insurance, and workers compensation.

Responsiveness and depth of knowledge stand out as the qualities clients return to when describing work with this Sydney brokerage. Several customers note that Sam Raco handles business insurance needs spanning cyber, professional indemnity and general cover, and that she remains closely involved from the initial quote through to accepting cover and arranging funding. Reviews regularly refer to prompt replies and ongoing communication across the whole process, describing the experience as seamless and free of friction.

The advice itself is characterised as insightful and well matched to both personal and financial circumstances, with options presented that suit the client rather than a generic product. One thing mentioned again and again is the willingness to go further than expected to secure the right outcome, with nothing treated as too much trouble. Long-standing clients speak of continuing to deal with the same broker over several years, which suggests consistency in how matters are handled. The business sits within the business-to-business service space, and the accounts centre on commercial cover types alongside personal needs. The recurring thread is a broker who stays engaged well beyond placement.