Steadfast Group Limited

Steadfast Group Limited operates as a general insurance broker network. The Steadfast Network has 419 general insurance brokerages in Australasia. Steadfast Underwriting Agencies is the largest insurance underwriting agency group in Australasia with 20 agencies and 100 products. Steadfast Group has three business units primarily focused on the intermediated general insurance market.

Steadfast Group acquired a stake in unisonBrokers in June 2017, which was renamed UnisonSteadfast. UnisonSteadfast is one of the largest global networks of general insurance brokers with over 305 brokers globally across 110 countries. Steadfast Group's operations span Australia, New Zealand, Singapore, Asia, and Europe. Steadfast Group offers business insurance and personal insurance products.

Sydney-based Steadfast Group Limited, an insurance agency and insurance company, has drawn feedback that focuses on service shortfalls rather than particular products. Several accounts note difficulty obtaining timely replies, with one account describing a promised return call that never arrived after a week of waiting. A point made in several accounts is the handling of policy transitions: a customer stated that an existing policy was not cancelled as arranged despite written confirmation, leading to duplicate charges, and that the company declined to reimburse the amounts involved.

Strata insurance also features in the accounts, with references to a television investigation into hidden fees and a declared intention to avoid the business and its affiliated entities. Across the feedback, the recurring threads are communication breakdowns, contested billing outcomes and doubts about transparency in strata-related arrangements, together with frustration at the effort needed to resolve routine requests. Contributors describe instructions not being followed through and express regret about having engaged the firm, with the handling of cancellations and fee disclosure emerging as the most consistent concerns.