Marsh

Marsh is a global professional services firm with more than 95,000 colleagues, advising clients in 130 countries. It has 155+ years of history and is listed on the NYSE under ticker MRSH. Effective from January 2026, Marsh McLennan changed its brand to Marsh. Marsh is the Official Risk Partner, Official Insurance Brokering Partner, and Official Reinsurance Partner of Formula 1, and a strategic knowledge partner to Bloomberg Media.

It serves clients across virtually every industry, including financial services, healthcare, energy, manufacturing, construction, technology, retail, transportation, and the public sector. Its main services are insurance broking, risk consulting, and advisory services. Marsh is based in Sydney.

Claims handling emerges as the dominant thread in feedback about this Sydney brokerage, and the accounts diverge sharply. Several reviewers describe claims staff positively, with one long-standing client expressing appreciation for a company that supports businesses across Australia. Against this, a recurring complaint centres on the pace of claims resolution, with motor accident matters cited as taking months to finalise and repeated calls and emails to both call centre staff and a named claims officer reportedly failing to move matters forward.

An aspect raised across a number of reviews is frustration with the level of service overall, described in one instance simply as disappointing. Communication gaps between claims teams and clients feature in the negative accounts, while the positive ones emphasise capable brokers and helpful claims personnel.

Concerns about the firm's involvement with particular mining projects also appear across multiple reviews, with some commenting that they had considered using the brokerage for personal purposes before deciding against it on environmental grounds. The picture is of a large operation where claims support is valued by some clients but where delays and follow-up difficulties dominate the experience of others. Claims handling, rather than any particular insurance product, sits at the centre of what customers describe.