Holdfast Insurance Brokers

Holdfast Insurance Brokers was established in 1982 and has been family-owned and operated for over 40 years. The company is headquartered in Adelaide, South Australia, with a second office in Darwin, Northern Territory. It is part of the Steadfast Group, described as Australasia's largest general insurance broker network. It offers business insurance and personal insurance. A dedicated in-house claims team handles claims, and the company reviews clients' policies annually. Premium funding options are also available.

Personal and business cover arranged through Holdfast Insurance Brokers draws consistent praise for responsiveness and care, according to the eight usable accounts. Quoting for indemnity, car and practice policies comes up as a strength, with options returned quickly and explained in terms that suit each client's circumstances. Tony and Liam are named for their speed and efficiency on commercial and personal matters respectively, while Karen is noted for asking detailed questions before recommending a policy and for walking clients through the finer points.

A point that comes up often is the personal attention that comes from using a broker rather than approaching an insurer directly, and monthly instalment arrangements are mentioned as a practical help to cashflow. Claims handling is described as prompt and friendly, and long-standing clients say their personal cover has been looked after well across many years. Ease of communication, helpfulness and a pleasant manner recur throughout, as does the sense that clients are being guided towards options matched to their needs. The team answers quickly and sees matters through, and it is Karen's thorough questioning and readiness to explain the details that clients highlight most often.