Elders Insurance Townsville

Elders Insurance Townsville is a locally based insurance agency serving individuals, families and businesses in its local community. It offers business insurance, farm insurance, personal insurance, commercial motor and fleet insurance, landlord insurance and certificates of currency. Bridgette Gatfield is the Agent, Deanne Bailey is an Account Manager, and Kerryn Burgmann is a Sales Support Officer.

The agency trades as Maisgat Pty Ltd and is an Authorised Representative of Elders Insurance (Underwriting Agency) Pty Limited. It supports community initiatives through sponsorships, volunteering and participation in local events. Elders Insurance has a network of more than 200 local agents across Australia, is backed by over 100 years of experience, and its agents live and work in the communities they serve. Products are distributed on behalf of QBE Insurance (Australia) Limited, the product issuer.

Elders Insurance Townsville earns consistent praise for how its team handles both personal and commercial insurance needs, with reviewers repeatedly noting friendly, helpful and knowledgeable staff. Prompt, professional service features across several accounts, and attention to detail is singled out as unusually thorough. The branch is described as a clean, well-kept office, and the staffing approach is said to accommodate straightforward enquiries alongside more complex requirements, with support extending to clients in both city and country areas.

Renewals come in for particular mention, handled fairly and compassionately without the need for repeated prompting, and the experience is portrayed as steady from one policy period to the next. Customers appreciate being able to walk in and speak with someone who understands their circumstances, and the mix of private and business cover is treated as a strength, keeping arrangements in one place. Advice given over the counter is described as clear and straightforward, and the tone of the feedback reflects satisfaction with how claims and policy questions are managed. What stands out most is the willingness of staff to keep supporting clients through each renewal.