What customers say
Based on genuine customer reviews
Aqis Insurance Services in Townsville received a one-star account from a customer who described paying money and then finding no help when the time came for a fix. The main frustration concerned communication: the customer was repeatedly addressed by the wrong name and had to keep restating their own name during dealings with the agency.
Support was not provided when it was needed, which left the customer feeling let down. The review closes with a decision not to return and a wish that others would stop using the business. The feedback points to problems with client records, responsiveness and assistance at the point of claim for an insurance agency in the region.
Reviews
Reviews are taken from publicly available sources.
Not happy with the way you did thing's you can talk my money but when it come to the day to get fixs you did not help and the one big thing that piss me off do not no how much I have to keep telling you my name and yous keep calling by someone that is not me good by and I hope ppl stop coming to yous
Insurance agencies in Townsville compared
Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 4 businesses in this category in Townsville are compared.
| Rank | Provider | Rating | Reviews | Open Sat. |
|---|---|---|---|---|
| 1 | Elders Insurance Townsville City | ★ 5,0 | 13 | No |
| 2 | Gallagher Insurance, Risk Management & Consulting | ★ 5,0 | 3 | No |
| 3 | Elders Insurance Townsville | ★ 4,0 | 5 | No |
| 4 | Aqis Insurance Services PTY Ltd. (this page) | ★ 1,0 | 1 | No |