Elders Insurance Cairns

Elders Insurance Cairns is an insurance agency serving individuals, families, and businesses in the local community. It offers business insurance, farm insurance, personal insurance, and commercial motor and fleet insurance. James Macdonald is the Agent, having started his insurance career in 2019 with Elders Insurance Hamilton VIC. He relocated to Cairns in 2022 and took over from retired agent Loui De Iacovo. Macdonald grew up on and later helped manage the family's grazing property in southwest Victoria.

Brett Jennings is a Sales Person with more than 30 years in insurance, beginning with Elders Insurance Merimbula. He relocated to Cairns in 2019 and commenced with Elders Insurance Cairns soon after. Pauline Megaw is a Sales Support Officer who began her insurance career in 2006 and has extensive claims experience. Elders Insurance is one of Australia's largest regional and rural insurance providers, with a network of more than 200 local agents, and is backed by over 100 years of experience.

Elders Insurance Cairns handles motor and home cover through its Cairns City base, and the accounts left by policyholders centre on the personal service delivered by named staff. Brett comes up repeatedly as helpful, friendly and patient, particularly in sourcing cover that improved on what customers already held, and Jordan is remembered for the compassion and steady contact maintained through a traumatic accident claim. A recurring theme is communication that continues across the life of a claim rather than stopping once a policy is written, with prompt and efficient handling noted after the first enquiry.

One business owner describes machinery cover arranged with diligence and speed, securing what is described as a strong deal within a tight timeframe. Customers value dealing with a local office whose staff understand their circumstances and stay involved until matters are settled. The praise clusters around responsiveness, patience with questions and the effort taken to match cover to the situation at hand, whether the need is a private motor policy or protection for business equipment, and the staff who shepherd those claims through to completion.