Big Tree Insurance Group

Big Tree Insurance Group is an insurance agency operating under the trading names Helena Blum Pty Ltd and Helena Blum & Helena Blum Pty Ltd. It is a Corporate Authorised Representative of Community Broker Network Pty Ltd. The business assists with insurance enquiries, renewals, claims and risk advice. Big Tree Insurance Group maintains a Queensland office in Yungaburra and a Western Australia office in Perth.

Personal attention and clear guidance are the themes that surface most in accounts of this Cairns brokerage, with Helena, Krystyna and Tim named repeatedly for the care they bring to each policy. Reviewers describe options laid out in plain terms, including the reasoning behind different covers, so that decisions feel informed rather than pressured. Support is said to continue past the initial arrangement, with claims pursued diligently and renewals outlined well before they fall due so changes can be discussed. The same names recur when people recall help with investment property cover, business policies, vehicles and personal property, often across many years of repeat business.

An observation shared by more than one reviewer is the readiness to keep working until a suitable outcome is reached, whether that means comparing premiums or coordinating with a real estate agent to arrange access for a claim. Communication by phone or email is described as prompt and ongoing, and the team's friendly, approachable manner is credited with making complex matters straightforward. Long-standing clients note that advice has stayed consistent through renewals and claims alike, and that multiple policies are managed together without confusion.