Elders Insurance

Elders Insurance Canberra is a locally based agency that supports individuals, families, and businesses in the local community. The agency offers business insurance, farm insurance, personal insurance, and fleet and commercial motor insurance, and provides local claims support. It supports community initiatives through sponsorships, volunteering, and participation in local events. Steve Cambridge is an agent at Elders Insurance Canberra; in March 1998, he acquired an Elders Insurance franchise covering Crookwell, Young, Boorowa, Cootamundra, West Wyalong, Cooma, and Bombala, and later consolidated the business to focus on Goulburn, Yass, and Crookwell.

In 2012, he purchased Elders Insurance Canberra. The Goulburn office won Elders Insurance Agency of the Year for New South Wales and Queensland in 2013. Jenna Selmes is an agent at Elders Insurance Canberra. Janelle Murphy is a Senior Claims Officer, Lex Seaman is Operations Manager, and Sophie Cornish, Caitlin Dobing, Leesa Saye, Courtney Langford, and Annaliese Babic are Sales Support Officers. Elders Insurance is one of Australia's largest regional and rural insurance providers, with a network of more than 200 local agents and backed by over 100 years of experience. Agents live and work in the communities they serve.

Motorists who hold vehicle cover through Elders Insurance and later add landlord protection and a second car policy describe prompt phone contact and plain explanations of policy terms. Tom and Elizabeth are named for answering calls without delay and setting out relevant details clearly and briefly, a theme running through the accounts.

Customers who have remained with the agency for several years describe the pricing as favourable compared with earlier insurers. The work discussed covers private car insurance, landlord insurance and additional vehicle policies taken on as needs changed. Enquiries about new policies, changes to existing cover or what a policy includes are met with quick, clear responses from the same two staff members.