Elders Insurance

Elders Insurance operates a network of more than 200 local agents and is backed by over 100 years of experience. In Mackay, Michelle Cross is the Agent. She has been with Elders Insurance since 2001 and commenced her career in the insurance industry over 18 years ago. Michelle Cross holds a Diploma of Financial Services for General Insurance, a Diploma of Financial Services for Insurance Broking, and a Diploma of Financial Services for Financial Planning.

She is a Senior Associate of the Australian and New Zealand Institute of Insurance and Finance and holds Certified Insurance Professional (CIP) qualifications. Elders Insurance Mackay offers business insurance, farm insurance, personal insurance, commercial motor & fleet insurance, and landlord insurance.

In Mackay, Elders Insurance has built a reputation through the experiences of those who rely on it for cover across motor vehicles, homes and general insurance needs. A recurring theme in feedback is the ease of dealing with the team, with several customers noting that arrangements are handled without fuss and that the process is refreshingly straightforward. Josh is singled out by name for his responsiveness, with one account describing how a large batch of assets was processed quickly and without complications.

Reviewers often mention the professionalism of the staff and the speed with which queries are answered, whether by phone or in person. Attention to detail on renewals comes up often, with customers appreciating that comparisons are made carefully so that policies remain equivalent and no unexpected changes arise. Complex insurance requirements that other providers may find difficult are described as being worked through collaboratively to reach a satisfactory outcome.

Pricing is characterised as competitive for the level of service provided, and the overall tone of the accounts is one of confidence in the advice and administration. The consistent message is that clients feel looked after from the initial enquiry through to ongoing policy management, with the personal involvement of Josh and his colleagues cited as a key reason for their continued business.