Medibank Mackay
About the company
Medibank Mackay operates as part of Medibank Private Limited, providing private health insurance and health services across Australia. Medibank has over 40 years of experience and serves 3.7 million members. It has been awarded Outstanding Value Health Insurance by Canstar for 18 years running. Services offered include private health insurance and health services.
What customers say
Based on genuine customer reviews
Contact and billing problems recur in the feedback for Medibank Mackay. One customer describes an automated phone system that gave no useful help, while another says funds were debited without permission and that the people spoken to offered neither a proper reason nor a resolution.
Both accounts centre on members trying to reach a person and to have account errors explained and corrected, and both remained unresolved at the time of writing. The Mackay site operates as an insurance agency, broker, insurance company and life insurance agency.
Reviews
Reviews are taken from publicly available sources.
Ringing up medibank is so frustrating. Talking to a machine who doesnt help at all. Its total bullshit
You have debited my account incorrectly without my permission. none of the people I've spoken to gave give me a proper reason as to why nor a resolution! Highly disappointed in Medibank :(
Insurance agencies in Mackay compared
Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 3 businesses in this category in Mackay are compared.
| Rank | Provider | Rating | Reviews | Open Sat. |
|---|---|---|---|---|
| 1 | Elders Insurance | ★ 4,3 | 6 | No |
| 2 | T&G Insurance Brokers | ★ 5,0 | 1 | No |
| 3 | Medibank Mackay (this page) | ★ 2,3 | 3 | No |