Reviewers of Compare Club describe calls to compare health insurance funds, with representatives working through hospital and extras cover options step by step. Staff named in reviews, including Ben, Gemma and Harri, are described explaining policy inclusions and taking time to understand a caller's individual circumstances before presenting alternatives. Several reviewers mention being told their existing fund's cover already suited their needs rather than being steered toward a change. Clients moving between funds describe the process as unhurried, with follow-up calls used to answer further questions.
Reviews
4.3 / 5 · 1451 totalI have found the people that I have had contact with have been very helpful and courteous. They have helped me to make the changes required to assist with our financial situation. Having said this earlier, I find that my previous health provider was not notified of the change and has been charging me ever since. I managed to get the certificate from HCF (who by the way said it had been sent) and sent it myself yesterday. No chance of getting my rebates back from Australian Unity. Not so happy.
I used Compare Club to review both my energy and private health provider. Within a week of changing energy provider, the rates changed and my plan increased. I returned to my previous provider. After making the decision to change my private health provider based on advice all waiting periods met under my previous provider would be honoured, I was then told by the new provider that this was not true and I would have waiting periods applied to two of the main services used under my previous cover. I am already out of pocket for two regular appointments I have been covered for under my previous provider. In my experience Compare Club are not doing their due diligence and providing clients with accurate information to make an informed decision. It’s just a quick sell with no accountability for actual outcome. Very disappointed. Would not recommend.
Everyone I spoke to has been polite, helpful and respectful of my time. I am saving $74 a MONTH after taking maximum 45 minutes on the phone. I know what I am covered for and feel happy I am now insured with an Australian not for profit company. Thank you Compare Club. Looking forward to chatting with your other advisors to save money on my energy and mortgage.
Terrible experience with Life Insurance & income protection! Cancelation of old policy not followed through so double billed 2 months running $1300 in arrears & no refund from the previous policy holders? Took over an hour and 30 minutes for the new policy with TAL to be issued? Can’t cancel prior Acenda policy due to non contact & no return correspondence. Go figure sent multiple emails over weeks without response and called multiple times with messages and again no response?? Now taking this matter further & cancelling all policies with Compare Club and will be looking for a refund and off to the ombudsman for additional advice & assistance! Don’t sign up with Compare Club zero stars from me!!!🤯🤯
I had an excellent experience with the health insurance broker. They helped me find a better plan that offers greater value. They were knowledgeable, took time to understand my needs and genuine willingness to help. I highly recommend their service to anyone looking for honest advice and assistance with choosing a good health insurance.
I had a great compare call with Paul today. I have had multiple phone calls with Compare Club and everytime I have politely used excuses to rush ending the call cause I didn’t want to use their services anymore but they kept calling me and trying to convince me there’s a better option. I’ll admit I began to ignore their calls. THEN today, I got a call and spoke to a wonderful Paul! He solved it all in under 5 mins and told me no need to switch I’m already getting exactly what I need. His confidence was very reassuring. Thank you for being honest and telling me the truth!! Without telling me everything I need to read to get the best offer. Really felt he listened!
I found my consultant, Alex, to be extremely helpful, knowledgeable, and professional. He made my experience with Compare Club both pleasant and informative, taking the time to explain everything clearly and making the entire process straightforward and stress-free.