Acurancy Insurance Services (Sydney)

Acurancy Insurance Services was established in 1990 and began as a one-man operation in Sydney's CBD. Douglas You JP is the founder and director. The company has a team of 30 people nationally. Acurancy Insurance Services is part of Community Broker Network (CBN), which is wholly owned by the Steadfast Group. The team speaks English, Cantonese, Mandarin, Shanghainese, Hokkien, and Malay.

Acurancy offers business package, industrial special risks, commercial motor, professional indemnity, management liability, commercial and domestic strata, contract works/construction, marine cargo, cyber, farm and livestock, workers compensation, landlord, home and contents, and private motor vehicle insurance.

Attentiveness that carries through the whole relationship, rather than stopping once a policy is placed, is the thread running through feedback on this Sydney insurance agency. Named advisers feature prominently: Stephanie is credited with sending yearly reminders, chasing every detail and replying swiftly by phone, text or email, including late in the evening. Another client, of roughly ten years' standing, attributes guidance on car, business and household cover to Victor Kung, saying he takes time to grasp individual circumstances and steers them towards suitable, well-regarded insurers.

Professionalism and patience come up again and again, with staff described as helpful and thoroughly versed in the finer points of policies. One account draws a deliberate contrast with an earlier agency, noting how comprehensively a business was looked after here. Careful, serious handling of property cover is mentioned as well. The consistent impression is of personal advice, dependable communication and efficient handling of requests, with the same contacts remaining available across the years for matters spanning motor, commercial and residential protection.