BMS Coast To Coast

BMS Coast To Coast is an insurance brokerage based on the Gold Coast. BMS was established in 1980 and employs more than 2,000 people worldwide across 52 offices. It is an Accredited Family Friendly Workplace, one of just 70 in Australia. BMS is the Principal Partner of the QLD Reds and the inaugural naming rights partner of the National Rugby Training Centre at Ballymore. The firm provides specialist insurance, reinsurance and capital markets advisory services.

Its areas of focus include Aged Care & Community Services, Business Insurance, Construction, Contract Works Insurance, Cyber Protection Insurance, Marine Insurance, Mining Insurance, Public & Products Liability, Risk Management Services, Workers Compensation, and Workplace Health & Safety. Andrew Godden is the CEO. BMS has offset all Greenhouse Gas emissions, including backdated emissions since 2019.

On the Gold Coast, this brokerage handles both personal and business insurance for its clients, a split that runs through the feedback collected here. Named staff appear frequently in accounts of the service, with Karen Schloss, Ryan, Aimee, Jemma, Taela and Shannon all credited for the professionalism and attention they brought to policy arrangements and claims. A handful of customers describe being guided towards cover suited to their assets, and having their household and commercial needs managed together is a result mentioned more than once.

Communication during claims stands out as a recurring theme, alongside a readiness to explain choices rather than simply issue documents. Speed also features, with quotes arriving earlier than expected, and the advisory element of the service is treated as a significant part of what is provided. The team is described as organising protection across different parts of a client's affairs, including policies held on behalf of businesses and their own customers. What emerges across the accounts is steady, knowledgeable assistance from the first conversation through to claims handling and the ongoing administration of cover, with the named individuals giving the service its consistency.