Pivotal Insurance Brokers
About the company
Pivotal Insurance Brokers is a relationship-based brokerage serving businesses, trades, and property owners across Australia. The brokerage has 30+ years of combined experience and is licensed Australia-wide, serving over 200 industries.
It offers liability insurance, business and property insurance, plant, equipment, and construction insurance, motor, marine, and transport insurance, trade and product insurance, people insurance, property owners and personal insurance, and events and rural insurance. The brokerage provides policy comparisons and quotes from a broad panel of Australian insurers, conducts annual policy reviews at renewal, and handles claims at no extra charge.
What customers say
Based on genuine customer reviews
Pivotal Insurance Brokers' reviewers describe business and professional insurance being arranged after unsuccessful enquiries with other brokers. Madison and Emily are both named for quick turnaround times and responding to emails outside standard hours, and Charlotte is credited with taking time to understand a client's required level of cover after previous brokers had not followed through.
Amanda and Charlotte are named together for identifying policy details reviewers consider relevant to getting the right fit. Several reviewers describe multiple brokers being consulted before settling on this one.
Reviews
Reviews are taken from publicly available sources.
Highly recommend Pivotal Insurance. Charlotte's communication was excellent and answered all my queries in regards to finding the right insurance for our company. It was a seamless process. Thankyou
I had a great experience of working with Charlotte from Pivotal on our business insurance. Charlotte took the time to understand our needs and the right level of cover. After liaising with multiple brokers previously that would not follow through, I was delighted to find a broker that took the time to fulfil our requirements.
Couldn’t be happier. Super prompt pretty confident in my cover. I had used the same broker for 20yrs they dropped the ball on me so I reached out to Pivotal. If you’re feeling complacent with your current broker I urge you to do as I did and contact Maddy. It has saved me money and time. Will definitely be sending all my insurances for Pivotal to quote on and review for us.
Emily was fantastic to deal with from start to finish. She made the whole process of setting up my professional insurance straightforward and stress free. Highly recommend Pivotal Insurance to anyone looking for a broker who actually takes the time to help.
Emily was fantastic to work with. She took the time to understand our business, kept us updated throughout, and found the right cover even when it wasn't straightforward. Highly recommend Emily and the team at Pivotal Insurance.
A big THANK YOU to Emily for arranging and renewing our public liability and professional indemnity insurance. She was efficient, friendly and kept me up to date during the entire process. Highly recommended!
I spoke with countless brokers and the process was painful every time, eventually thought I would settle for a generic policy that wasn't exactly suitable for my needs but gave it one more search and I am so glad I came across Pivotal. Amanda reached out to me immediately and Emily was super quick and helpful through the whole process. Emily had fantastic experience in the space, addressed all my questions, organised quotes and sorted everything out in the time it took all the other companies I was speaking with to answer a single follow up. I would recommend anyone looking for insurance to use pivotal! I certainly will be again.
Insurance brokers in Gold Coast compared
Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 12 businesses in this category in Gold Coast are compared.
| Rank | Provider | Rating | Reviews | Open Sat. |
|---|---|---|---|---|
| 1 | Lighthouse Insurance Brokers | ★ 5,0 | 39 | No |
| 2 | Insure Gold Coast Insurance Brokers | ★ 5,0 | 33 | No |
| 3 | Boutique Insurance Solutions | ★ 5,0 | 27 | Yes |
| 4 | Pivotal Insurance Brokers (this page) | ★ 4,9 | 176 | No |
| 5 | Broad Risk Insurance Brokers | ★ 4,9 | 27 | No |