Australian Pacific Business Insurance (APBI)

Australian Pacific Business Insurance (APBI) is a boutique retail and wholesale insurance brokerage firm based in Adelaide. The company has over 40 years of insurance expertise in the Australian market. APBI holds memberships with NIBA and ANZIIF, and is part of the Steadfast Broker Network. It adheres to the Insurance Brokers Code of Practice. Lyndon Holland serves as Broker & Director, and LinZhi Li is Broker Support.

APBI specialises in insurance for hotels, caravan parks, restaurants, clubs, pubs and ski chalets as industrial specialist risks. It offers business insurance, personal insurance, cyber liability, transport and mining insurance. The client service approach includes tailoring strategy, placing cover, delivering ongoing service, renewing cover, and managing claims.

Adelaide businesses turning to this brokerage report a consistently positive experience built on professional and courteous handling of their insurance arrangements. Clients repeatedly praise the speed of response, noting that enquiries are answered without delay and that cover is put in place efficiently. Lyndon and Linzhi are singled out in feedback, with reviewers describing both as helpful and polite, and Lyndon is credited with making the ongoing relationship an easy one to maintain. A theme that comes up often is the effort invested in sourcing competitive pricing, with clients observing that the team works hard on their behalf rather than accepting the first option available.

Clear communication across the process, from initial discussions through to the finalisation of policies, is another point raised. The professionalism of the staff and their courteous manner are mentioned again and again, as is the pace at which requests are handled, whether a fresh arrangement or a change to existing cover. Customers describe the service as reliable and efficient, and the mix of personal attention with quick turnaround shapes their impressions. The frequency with which individual brokers are named indicates that these relationships underpin much of the satisfaction reported.