ONE Insurance Group

ONE Insurance Group is an Adelaide owned and operated general insurance brokerage based in the Adelaide CBD. It is a member of the Steadfast Group, Australia's largest broking network, and holds an active membership in NIBA, the peak National Insurance Brokers network body. ONE Insurance Group Pty Ltd is a Corporate Authorised Representative of McLardy McShane Partners Pty Ltd. It offers commercial and personal insurance services.

Sectors served include professional services, retail, sports and community clubs, manufacturing, hospitality, engineering, IT and technology, rural, agriculture and viticulture, food and beverage, commercial property owners, transport and logistics, construction, education, not for profit, and health care.

Households recovering from flood damage and clients switching cover are among the situations that recur in feedback about this Adelaide brokerage. Customers in several reviews describe the process of arranging insurance as straightforward and clearly explained, with the team taking time to understand individual circumstances before matching cover to them. Pat is named repeatedly, with reviewers highlighting his steady communication and willingness to assist whenever questions arise, and the professionalism of the wider team is a theme that comes up often.

Responsiveness stands out, particularly in one account of a flooded downstairs area, where the brokerage was described as understanding, quick to respond to a call and prompt to visit, helping the household reorganise after the event. Reviewers also note regular updates about available deals and a proactive approach, alongside the sense that the service remains calm and low stress from the first conversation onwards. Pricing is mentioned as competitive for the cover arranged, and the manner of the staff is consistently described as caring rather than transactional. The recurring picture is of a brokerage that explains options plainly, stays in contact after the policy is in place, and handles claims without argument about responsibility.