Austbrokers Terrace

Austbrokers Terrace is a full service general insurance broker with offices in Adelaide and Melbourne. The business origins date back to the mid eighties, and it has traded as Austbrokers Terrace since 2005. Rob Morrell is the Managing Director. It is the principal shareholder of Austbrokers Financial Services (SA) Pty Ltd, where Andrew Henschke leads the team. It specialises in insurance for the dental industry.

It provides insurance for engineering and manufacturing, fleet and heavy motor, the food industries, hairdressers and beauticians, home, contents and car, life, professionals, tradespeople, cyber, and weddings. It is part of the Austbrokers Network. AUB Group Limited has been a leading insurance broking, specialist underwriting and risk services company since 1985, was the first general insurance broking network to be listed on the ASX, and represents more than 100 partner businesses in 250+ locations across Australia and New Zealand.

Responsiveness and diligence stand out across accounts of this Adelaide brokerage, with clients noting how quickly enquiries are answered and how thoroughly their insurance needs are handled. Morgan and Sandra are singled out for turning around requests without fuss, while Damian and his colleagues are described as easy to deal with and prompt in their replies. Adam O'Reilly draws particular praise for his knowledge and dependability, with customers describing him as reliable and deserving of trust. Several reviewers mention the comfort taken from the level of cover arranged for their businesses, with one broker going beyond the usual scope to address specific requirements.

The service is portrayed as both efficient and personable, combining speed of response with careful attention to detail, and the same names recur in accounts of straightforward, helpful interactions. Clients return to the theme of being looked after by people who know their subject and act on it, whether the task is a fresh policy or a change to an existing one. What clients describe is a practice where expertise and promptness are matched by a willingness to accommodate individual circumstances, and where the broker's efforts on a business cover enquiry left a lasting impression.