SSAA Insurance Brokers

SSAA General Insurance Brokers is an Adelaide-based insurance brokerage that arranges all types of personal and business insurance. The firm is aligned with PSC Connect Pty Ltd, a division of PSC Insurance Group Limited (ASX:PSI), and PSC Connect Pty Ltd is a member of the National Insurance Brokers Association. SSAA General Insurance Brokers has access to Australia’s largest insurance companies, underwriting agencies, and Lloyds of London.

It offers retail insurance for businesses such as bike shops, hairdressers, and pet stores; trade insurance covering mobile tools, customers goods, workshops, and trailers; farm insurance covering farm dogs, homes, and farm equipment; professional insurance for doctors, lawyers, and accountants; business insurance for small businesses, large corporations, and commercial properties including supermarkets and shopping centres; and travel insurance. The brokerage acts on behalf of clients to manage claims. Megan Spiniello is the General Manager. Ali Mulla and Hayley Dunstan are Account Managers. Amy Kent is an Account Executive. Billie Polic is the Office Manager. Laura Montgomery is a Junior Account Executive. Zoe Dey and Veronica Warne are Claims Managers. SSAA General Insurance Brokers is a Pty Ltd company.

SSAA Insurance Brokers draws praise centred on the way intricate risks are placed and claims are managed for its clientele. Ali Mulla is singled out for effort that exceeds expectations, notably on a mixed-use property with several tenants that carried asbestos and other hazards and proved hard to insure conventionally, where numerous providers were approached until cover was secured. Claims feature prominently in the feedback too, with policyholders recounting easy, low-stress procedures and settlements paid in full, including one matter concerning a lockbox broken open on a utility vehicle and a police report number.

Megan Spiniello is commended for a responsive and candid style and a willingness to persevere until the right result is achieved. Amy and Hayley are described as a pleasure to deal with. A detail many reviews return to is the helpfulness of the team, particularly the thorough discussion of each case and the communication maintained from the first enquiry through to the resolution of a claim. Clients evidently value having uncommon circumstances understood instead of being pushed into a standard product, and the expertise brought to difficult, high-risk situations runs through the commentary.