Simplex Insurance Solutions

Simplex Insurance Solutions is a business insurance broker based in Ballarat. The company has been operating since 2005 and is headed by Kay Jackson and Helen Stephens. It is a member of the Steadfast Group and subscribes to the NIBA Code of Conduct. Simplex Insurance Solutions provides business insurance broking services.

Professionalism and knowledgeable guidance are the themes that surface most often in feedback on this Ballarat brokerage, with clients returning year after year for both business and personal cover. Policy renewals prompt a check that existing arrangements still suit changing circumstances, and various customers describe being walked through what their cover includes before settlement, particularly after purchasing a property. Claims handling draws consistent praise, whether for liability, tools, home and contents or vehicle insurance, with accounts of outcomes that met expectations and a process described as straightforward.

Named staff feature prominently: Kay Jackson and Helen Stephens are credited with genuine commitment by one client, while Elisha and Paige are singled out for a fast, friendly response when a business urgently needed a new broker and quotes were sourced within a short turnaround. Reviewers repeatedly mention responsiveness, clear explanations and a willingness to go further than expected, alongside the reliability of advice given at renewal time and when claims arise. The tone across accounts is one of long-standing trust in the team's values and the consistency of service delivered to local businesses and households alike.