PSC Insurance Brokers Sydney

PSC Insurance Brokers is a multinational insurance brokerage providing specialist insurance advice and solutions to commercial and small-to-medium businesses across Australia and New Zealand. It operates an extensive network of offices across Australia and New Zealand and has networks in over 120 countries through its association with BrokersLink. The brokerage serves clients ranging from sole traders to national businesses with hundreds of employees.

Its specialities include construction and civil contracting insurance, workers compensation, trade credit insurance, financial lines insurance, medical and allied health, agri/food producers insurance, aviation insurance and professional services insurance. PSC Insurance Brokers provides a dedicated claims contact in every branch and ongoing risk mapping and gap checks.

Travel and evacuation cover for aid organisations, strata insurance placements and policy renewals are among the engagements that stand out in customer accounts of this Sydney brokerage. Named staff such as Casey, Toby, Tom Salter and Sarah Murphy feature repeatedly, with praise centred on how diligently they pursued solutions that other brokers had declined, including a strata quote obtained after another provider came back at several times the price. Prompt call-backs and personal follow-up, rather than email alone, come up again and again, as does the persistence shown in pursuing multiple avenues before settling on a recommendation.

Customers writing about their orders describe being kept informed throughout renewals and claim processes, and the guidance given on complex requirements, such as covering volunteers as well as employees and board members travelling to high-risk regions, is described as patient and thorough. Negotiation on a client's behalf also draws favourable comment, along with the confidence that a favourable deal had been sought. A point that comes up often in the lower-scored entries is difficulty reaching the office by phone or email, and frustration where enquiries about paid policies went unanswered for extended periods.