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General Insurance Brokers of Australia Pty Ltd

General Insurance Brokers of Australia Pty Ltd

4.6(22 reviews)See reviews ↓·Sydney

About the company

General Insurance Brokers of Australia Pty Ltd is an insurance brokerage based in Sydney, founded in 2010. The founding team has over 150 years of combined experience. It offers business insurance for shops, cafés, motels, salons, gyms, restaurants, and property owners; insurance for skilled trades including subcontractors, builders, plumbers, electricians, and hairdressers; professional services insurance for accountants, consultants, lawyers, engineers, creatives, and professional advisors; and personal insurance for homeowners, landlords, strata properties, travellers, and marine craft owners.

The brokerage provides public liability, professional indemnity, management liability, cyber, office, business, landlord, and marine transit insurance. It offers flexible, customised insurance solutions. The team includes Silvan Frei as Chief Executive Officer, Tony Sykes and Brock Halliday as Directors, Lillian Warren as Operations Manager, Gary McNeil as National Claims Manager, Thelma Williams as Portfolio Manager - Marine, Tiffany Maxwell and Sally McCallum as Account Managers, Damian Frei as Account Executive, Geneva Roldan as Client Services Manager, and Marsha Eileen Malone as Client Support Manager.

What customers say

Based on genuine customer reviews

Business owners feature prominently among those providing feedback on this Sydney brokerage, and the accounts focus on how cover is arranged as companies grow. Silvan and Lillian are named repeatedly, with praise for handling multiple policies proactively as operations expand, including support through a significant fire claim. A recurring point is that assistance moves past off-the-shelf products, with questions asked where needed and suitability of cover verified rather than assumed.

Prompt replies to referrals and enquiries from new business owners come up often, while document preparation and the sorting of details are described as straightforward and efficient. Honesty recurs, with an account of being guided away from a more costly policy that was not the right match. Tony Skyes is singled out for professional and knowledgeable advice. The reassurance, competitive pricing and follow-up after initial placement are valued throughout, alongside appreciation for a team that grasps client needs and acts without prompting. Clients returning across several years point to consistent service and advice they consider invaluable.

General Insurance Brokers of Australia Pty Ltd — Customer photo

Reviews

Reviews are taken from publicly available sources.

FK
Fernando Kularatne24 June 2026

I can't recommend Giba Insurance Brokers highly enough. As a business owner, finding the right cover can be overwhelming but from day one, the team at Giba made the whole process straightforward and stress-free. They took the time to genuinely understand my business and found a solution that gave me real peace of mind. What really stood out was their honesty. They actually steered me away from a more expensive policy that wasn't the right fit, and pointed me toward a better value option that suited my needs perfectly. That kind of integrity is rare. Their communication is always prompt, clear, and friendly, and I never feel like just another policy number. If you're looking for brokers who actually care about your business, look no further. Giba is the real deal.

DH
Darrell Hannon24 May 2026

Not just competitive pricing, but also expert guidance and advice, and great customer service.

MJ
Maddie Jones22 May 2026

Silvan & his team are awesome. Highly recommend.

SP
Steve Papadimatos22 May 2026

So easy and smooth when dealing with anyone at GIBA. In fact they have always over delivered for me. I have used other insurance brokers in the past but with GIBA everything is done for me automatically they are pro-active because they understand your needs.

LM
Lucy Milekovic28 April 2026

I recently referred a client to Silvan. Great response times, very professional and helpful to this new business owner. Thanks for taking care of them!

CM
Christopher Melotti7 April 2026

The GIBA team will really change your whole perspective on insurance for the better - and I'm thankful for the peace of mind they give me. Definitely recommended. Insurance can be a grudge purchase. Worse is that most insurance brokers are transactional. But NOT GIBA. Honestly, I went through generic insurance for my business for years, not really knowing what I was covered for and how to make changes. Then I met Silvan and Lillian, and they showed me what great customer service from an insurance broker really was. Now, I go with them without thinking as they're amazing every single year. I always feel like I'm in good hands knowing they're thinking about all aspects on my insurance and it gives me confidence every day. Thanks, GIBA Insurance.

MJ
Marnie Jones31 October 2025

Incredible customer service and extremely responsive. Also very graceful in chasing me when I couldn’t get back to them!

Insurance brokers in Sydney compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 12 businesses in this category in Sydney are compared.

RankProviderRatingReviewsOpen Sat.
1Tank Insurance★ 5,0106No
2AJB Insurance Solutions Pty Ltd★ 5,093No
3Strata Insurance Solutions Sydney★ 5,048No
4With Pocket★ 5,03No
5Howden Insurance Brokers (Australia)★ 5,02No
9General Insurance Brokers of Australia Pty Ltd (this page)★ 4,622No
Contact
+61292217122www.giba.com.auSte 1105/109 Pitt St, Sydney NSW 2000
Working hours
Monday09:00–17:00
Tuesday09:00–17:00
Wednesday09:00–17:00
Thursday09:00–17:00
Friday09:00–17:00
SaturdayClosed
SundayClosed