Direct Insurance Brokers

Direct Insurance Brokers is a family owned insurance broker based in Brisbane. The business has been in operation for over 40 years and serves customers Australia wide. It is a member of the Insurance Brokers Code of Practice. Direct Insurance Brokers offers business insurance, aviation insurance, business interruption insurance, building and construction insurance, cyber protection, strata insurance, professional and personal management liability, professional indemnity, public and product liability, home and contents insurance, and landlord insurance.

Strata and body corporate clients sit at the centre of the feedback for this Brisbane brokerage, with the specialist strata team drawing the most consistent praise. Matt Dawson and colleagues such as Genelle, Stacey Smart, Tayla and Brianna are named repeatedly for a patient, knowledgeable and relatable manner, especially by customers who arrived without a clear idea of where to start.

Reviewers frequently comment on how quickly questions are answered and how courteous the handling remains across relationships that in some cases have run for many years. Support is described as covering residential and commercial requirements as well as strata property needs, and the team's grasp of how body corporates actually operate is singled out as a particular strength. Several customers note that the same helpful attitude has been sustained over long periods, suggesting a consistency that extends beyond individual transactions.

The clarity of explanations about complex strata arrangements also recurs, with advice delivered in plain terms that leave an impression on those new to insurance matters. Communication throughout and after matters are resolved is portrayed as responsive and straightforward, and the friendliness of staff comes through in account after account. What stands out is the depth of guidance on strata insurance.