Austbrokers Comsure
About the company
Austbrokers Comsure is an insurance brokerage formed in 2020 through the merger of three south-east Queensland-based brokerages: Comsure, Bestmark and Citycover. In July 2022, the brokerage welcomed WRI. The merged brokerages have a history of providing insurance services for over 40 years.
Austbrokers Comsure operates under the legal entity Citycover (Aust) Pty Ltd and holds Australian Financial Services Licence (AFSL) 241087. The brokerage has 3 office locations. It provides tailored insurance programs, professional advice and risk management solutions. Austbrokers Comsure offers business insurance, personal insurance, and motor dealers insurance. It is associated with Master Electricians Australia and the Master Plumbers’ Association of Queensland.
What customers say
Based on genuine customer reviews
Austbrokers Comsure's reviewers describe vehicle insurance alongside broader business cover for vehicles, warehouses and public liability. Marine is named for arranging cover for a specific vehicle, and Karen Trimboli is credited with responsiveness and knowledge when comparing policy options. Brendan is named for managing renewals across several policies for the same client over consecutive years. Nicki Normand is separately credited with completing a business's combined vehicle, warehouse and public liability cover efficiently.
Reviews
Reviews are taken from publicly available sources.
I couldn't be happier with the service I received from Karen Trimboli. She went above and beyond to find me the best policy at the best possible price. Karen was professional, knowledgeable, responsive, and made the whole process easy from start to finish. I highly recommend Karen to anyone looking for exceptional service and someone who genuinely has your best interests at heart. Thank you again, Karen!
I've been a long-term client of Austbrokers Comsure - because of their personalised approach, detailed service offering, friendly and local feel, and responsiveness when things go wrong. I can't speak more highly of the team there, and would recommend to anyone looking for insurance brokerage to really highly consider Austbrokers Comsure. 5 stars!
Kye Branwood from Austbrokers comsure is my insurance adviser for a number of policies and for all the time I have know her she has been outstanding in her field. Kye is always professional, obliging, knowledgeable and has excellent communication skills.
I am writing to highly recommend Austbrokers Comsure. You have provided us with fabulous, efficient, and professional service, ensuring our business insurance for our vehicles, warehouse, and public liability is always in place. Thank you again for completing everything so efficiently; it is a pleasure working with Nicki Normand and the team.
We were recommended to Austbrokers Comsure by a family member....our contact Brendan has been amazing to deal with. He is extremely courteous, efficient and reliable - so far he has saved us thousands in renewal premiums over 3 policies and the quality of the policy benefits were far better than we were previously getting. As each renewal arrives I will continue to work with Brendan to investigate the best policy for our needs. I highly recommend Austbrokers Comsure to anyone seeking superior service and value in their insurance policies.
Saga is very thorough with her work, always contactable when required. Great help and very efficient. Highly recommend.
Very bad at following through with insurance companies. Wait for progress for a week or more then follow up with last call to find out nothing has happened and magically happens within a couple of hours. Have to ring multiple times every time to get them to move forward, was without my car for month and a half. About a month longer than necessary. I wouldn’t use these guys again not sure if other brokers are better but I wouldn’t dick around a stranger this much let alone a client.
Insurance brokers in Brisbane compared
Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 12 businesses in this category in Brisbane are compared.
| Rank | Provider | Rating | Reviews | Open Sat. |
|---|---|---|---|---|
| 1 | OneSure Insurance Services | ★ 5,0 | 197 | No |
| 2 | Priority Insurance Brokers | ★ 5,0 | 116 | No |
| 3 | Strata Insurance Solutions | ★ 5,0 | 101 | No |
| 4 | Paragon Insurance Broking | ★ 5,0 | 74 | No |
| 5 | Ausure CPR Insurance Brokers | ★ 5,0 | 4 | No |
| 9 | Austbrokers Comsure (this page) | ★ 4,8 | 74 | No |

