Ausure Insurance Brokers Gold Coast

Ausure Insurance Brokers Gold Coast, formerly Coastsure Insurance Brokers, is part of the Steadfast Group, described as Australasia's largest general insurance broking network. The business provides business and commercial insurance services, including insurance for the transport and logistics, manufacturing, construction, retail, professional and consultant, and property development sectors.

It services Surfers Paradise, Southport, Labrador and Nerang. Rolf Van Dulst is General Manager – Broking. David Beard is Account Director. Whitney Higgins and Mitch Stroe are Senior Account Executives. Pauline Cassidy and Ross Burlison are Account Executives. Milja Onikki is Broker Assistant. Sue Odling is Claims Administrator. Melanie Rick is Administration Officer.

Ausure Insurance Brokers Gold Coast has earned a reputation in Nerang for dependable, professional service across personal cover and commercial risks. Reviewers repeatedly describe polite and courteous interactions, with the same standard maintained across years of contact. Efficiency and ease of dealing are mentioned often, alongside a sense of reliability that runs through every engagement. Advice is a recurring strength, with the team asking the right questions and working to secure suitable cover and competitive premiums. Communication stands out in feedback, particularly the clarity provided before and after decisions are made.

A client holding both personal policies and a business account notes that claims on company vehicles were handled with attentive follow-up, a level of support described as outstanding. Knowledge and professionalism appear throughout the comments, as does a supportive manner that puts clients at ease. The brokerage is portrayed as consistent and thorough, whether the matter concerns a straightforward policy or a more involved commercial arrangement. The overarching impression is of a practice where care and expertise are applied uniformly, and where clients feel genuinely looked after from first contact through to resolution. Claims assistance and ongoing communication remain central to the positive experiences shared.