Tower Life Insurance

Tower Life Insurance is a trading name of The Trustee for Tower Partners Unit Trust. The business offers face-to-face or telephone appointments and Australia-wide customer service. It provides full claims management and annual policy reviews. Premiums can be paid via superannuation rollover or direct debit. Its product partners are all subscribers of the Life Insurance Code of Practice.

Personal insurance advice delivered with patience and clarity is the thread running through accounts of Tower Life Insurance, whose advisers guide clients through income protection, trauma cover and related products. Isaac and Oliver are named by customers, who describe being walked through the options at their own pace and having recommendations shaped around their circumstances rather than a generic script. A point that comes up often is the absence of sales pressure, with advisers giving honest explanations and checking that each decision is understood before anything is put in place.

Reviews time and again mention feeling at ease during a process they had expected to find daunting, and the thoroughness carried from first enquiry through to the cover being arranged. Professionalism and a friendly manner are noted alongside the speed of responses and the willingness to keep clients informed as matters progress. Referrals to friends and family appear in the accounts, as does returning for further cover, which suggests confidence built over more than one transaction. The recurring theme is of careful, personable guidance for people sorting out personal protection, with the named advisers central to that experience.