My Insurance Specialist Pty Ltd

My Insurance Specialist Pty Ltd is an insurance brokerage based in Geelong. The legal entity is MIS CBN Ventures Pty Ltd, trading as My Insurance Specialist. Ricky Quach is the Managing Director and Principal, with over 18 years of experience in insurance broking. Mark Fulton is a Senior Executive Client Manager with over two decades of insurance industry experience.

Belinda Galle is an Executive Client Manager with over twenty years of experience in the insurance sector, specialising in domestic insurance. Phuong Nguyen is an Executive Client Manager with over a decade of customer service experience. Thuy Nguyen works in Accounts and Marketing and has over 18 years of experience as a business owner in financial services. Services include insurance brokerage, risk management, policy administration, and claim resolution.

Clear communication and patient guidance through claims emerge as the strongest themes across feedback for this Geelong brokerage. Customers in several reviews describe how complex situations, from a written-off car to public liability cover for an online sunglasses business, were explained step by step and handled directly with insurers. Ricky Bao, Ricky Quach, Jade Nguyen, Vincent and Mark are each named for being attentive, responsive and genuinely caring, particularly when clients were stressed.

One thing mentioned again and again is the tailored approach to business and personal insurance, with reviewers noting that their individual circumstances and company structures were properly understood before recommendations were made. Prompt responses and timely claim resolutions are repeatedly praised, as is the willingness to go beyond the usual scope of assistance. Reviewers highlight professionalism paired with a friendly, humble manner, and the relief of having paperwork and insurer negotiations taken care of. For small business owners and families alike, the consistent experience described is one of being listened to, kept informed, and supported through the entire process, from initial enquiry to final settlement.