Community Insurance Solutions

Community Insurance Solutions Pty Ltd is an Authorised Representative of Community Broker Network Pty Ltd, which is licensed by ASIC as a General Insurance Broker. Community Broker Network is a member of the National Insurance Broker Association (NIBA) and subscribes to the Insurance Brokers Code of Practice.

CIS was established in 2014 and became a Corporate Authorised Representative of CBN following BABL's acquisition. In 2021, CBN became the sole owner of CIS following an acquisition. CIS acquired Spencer Thomas and Partners Pty Ltd in 2022. CIS's head office is located in Bendigo. CIS specialises in insurable risk protection for business clients and farms across Australia. CIS's directors and staff are duly accredited and educated, with many holding a Diploma in Financial Services (Broking). CIS commits to ongoing training and education. CIS is a corporate authorised representative and subsidiary of Community Broker Network Pty Ltd (CBN). CBN is part of the Steadfast Group. CIS remains a valued referral partner of BABL. CIS provides insurance services including business, farm, trade, crop and hospitality insurance.

Small businesses, farming operations and households across Bendigo have turned to this brokerage for personal and commercial cover, and reviewers repeatedly highlight the personalised attention they receive. Named staff such as Stacey Higgins, Carol, Rodger, Felesha, David and broker assistant Brody appear throughout accounts, with customers describing them as professional, compassionate and willing to handle claims from first notification through to settlement. A point that comes up often is the way emergencies are dealt with, including one client who credits Rodger with acting quickly on emergency works after a bushfire.

Annual reviews of sums insured and coverage are another recurring theme, with clients noting that their policies are checked each year and competitive quotes sought across multiple sectors. Communication is consistently praised, whether requests are handled by email or in person, and several customers mention timely, clear responses that remove the pressure of dealing with insurers directly. Accounts of claim processes describe them as straightforward and quick, with staff guiding clients through each stage. The breadth of work spans home, auto, business and niche trade insurance, and the care taken to understand complex requirements stands out across the feedback.