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City Rural Insurance Brokers Pty Ltd.

City Rural Insurance Brokers Pty Ltd.

4.6(10 reviews)See reviews ↓·Adelaide

About the company

City Rural Insurance Brokers Pty Ltd is an insurance brokerage based in Adelaide. It was established in July 1995 and its brokers have over 50 years of industry experience. In 2024, the company became part of the Cowden Group of Companies, which was established in 1972 by Colin and Judy Cowden.

The company is a wholly owned subsidiary of Cowden (SA) Pty Ltd and a member of the Steadfast Group. It has developed specialist brokers in areas including Commercial Motor, Market Stalls, Professional Indemnity, Liability, and Business and Arts and Crafts Insurances. The company provides business insurance, landlord insurance, and food van insurance.

What customers say

Based on genuine customer reviews

Insurance broking and policy review for small businesses and rural clients form the core of the service described by customers of this Unley practice. Several reviewers highlight the thorough assessment of individual circumstances before any recommendation is made, with policies suggested on the basis of fit rather than commission. Jeff Hargreaves is named repeatedly for his friendly and attentive manner, including one account of him taking a genuine interest in a client's small van business, while Andrew is credited with running the firm in a way that puts the client first.

Something that features in review after review is the willingness to explain how different policies diverge, even when the outcome is an existing arrangement held elsewhere. Clients who have stayed for several years note consistent follow-up, proactive suggestions about new products, and support during claims that goes beyond the expected. The tone of the feedback is professional and responsive, with the team's knowledge and care described as standing out across initial enquiries and ongoing service. That combination of clear explanation and steady support after cover is arranged recurs throughout the accounts.

Reviews

Reviews are taken from publicly available sources.

ME
Michael Ess16 November 2025

If I drove like the guy with the CityRural number plate on the black Defender I’d want to be well insured. Have been cut off and tailgated numerous times by them on Fullarton Road in the mornings and afternoons. Calm the driving down

SS
Simon Starr20 October 2022

Andrew runs City Rural with a level of service that seems uncommon in the insurance broking game. They genuinely put the client first and are thorough in their review of your circumstances and appropriate policies that they may recommend. They invariably promote the policy that is best for your circumstances, even when that may be an existing policy with someone else. They also go to lengths to explain the differences between various policies so you can make an informed decision. I have been very happy since switching to City Rural because they are well organised and have integrity. As non-CRIB policies expire I will continue to give CRIB the first bite at the renewal, which on nearly every occasion has seen them win the business. This brings me great peace of mind.

TL
Tim Lavis30 September 2020

Professional attentive service by all involved. The knowledge and care shown by the team, especially Jeff, was outstanding. I highly recommend City Rural Insurance Brokers.

SP
Shane Power22 September 2020
AV
Andrew Venning7 August 2020
JR
Jason Rayner31 July 2020
CC
Christina Carruthers14 July 2020

Jeff Hargreaves was very helpful and friendly. He took a genuine interest in our business when he saw the photos of our little van. I liked his style.

Insurance brokers in Adelaide compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 12 businesses in this category in Adelaide are compared.

RankProviderRatingReviewsOpen Sat.
1Insurance Advisernet - Acorn Insurance Services★ 5,017No
2Fundamental Insurance Brokers Adelaide★ 5,05No
3Lion Insurance Services★ 5,05No
4Dynamic Insurance Brokers Pty Ltd★ 5,02No
5Safeguard Insurance Brokers★ 5,02No
9City Rural Insurance Brokers Pty Ltd. (this page)★ 4,610No
Contact
+61882727785cityrural.auLevel 1/102 Greenhill Rd, Unley SA 5061
Working hours
Monday08:30–17:00
Tuesday08:30–17:00
Wednesday08:30–17:00
Thursday08:30–17:00
Friday08:30–17:00
SaturdayClosed
SundayClosed