Ausure Insurance Brokers Brisbane

Ausure was founded in 1996 and operates as Ausure Pty Ltd. The company has more than 250 insurance brokers across Australia and is a family business in culture and approach. Troy Brown is the Managing Director.

Ausure provides business insurance, trade cover, retail and hospitality cover, farm insurance, public liability, and professional indemnity. It has access to policies from more than 150 national and international insurers. Ausure is a member of the Insurance Brokers Code of Practice and is associated with Steadfast.

Small business owners and operators feature prominently in feedback for this Brisbane brokerage, with commercial clients describing long-standing relationships built around public liability, personal accident and broader business cover. Rebekah Rasmussen is named repeatedly, credited with making renewal paperwork straightforward, explaining policy options clearly and keeping clients informed at each stage. Logan earns similar praise for guiding applicants through the entire process, taking time to understand specific trading needs and responding promptly to questions.

Kerri is singled out for returning a detailed answer within a day, while Vivy Nguyen receives recognition for attentive support during a claim, including sharing knowledge about how the process works and remaining available outside standard times. An aspect raised across a number of reviews is the care taken to research suitable insurers and seek competitive arrangements rather than simply renewing existing cover.

Reviewers also mention clear communication before and after decisions are made, efficient handling of documentation and a comfortable, unhurried experience throughout. The tone across accounts is consistently warm toward named staff, with clients returning over many years and entrusting both personal and commercial portfolios to the team. Several buyers describe the service as reliable and precise, with queries resolved quickly and policies matched to the realities of running a small operation.