Austbrokers City State

Austbrokers City State is an insurance brokerage based in Wollongong, with additional locations in Macarthur and Nowra. The firm provides insurance broking and risk solutions to commercial clients, specialising in the retail, industrial, manufacturing, construction, professional, transport, care, hospitality and leisure sectors, including expertise in Workers Compensation.

It has over 30 years of industry experience and employs over 40 staff across its three office locations. Bob Grbevski is the Managing Director, Brian Barreto is a Director, and Andrew Nanos is the Claims Manager. Austbrokers City State is part of the AUB Group, formerly known as Austbrokers Holdings, which was founded in 1985.

Austbrokers City State draws consistent praise from clients in Wollongong for the friendly, approachable nature of its team and the clarity of the guidance provided. Reviewers repeatedly highlight how easy the firm is to deal with, noting that information is presented in a straightforward manner that supports confident decision-making. Lisa Waring, an Account Manager, is singled out for her efficiency, responsiveness and helpfulness, particularly in managing the insurance needs of a small business spanning office, events and hospitality across three sites. Her work in securing appropriate coverage for a client whose operations had grown too complex for general insurers is described as thorough and reassuring.

Myra is also named as someone who makes the process simple. A detail many reviews return to is the sense of relief clients feel upon finding a broker that understands their circumstances and communicates clearly throughout. The team is portrayed as attentive, knowledgeable and genuinely invested in getting the right result, with customers expressing confidence in the cover arranged and satisfaction with the ongoing relationship. Named staff members such as Lisa Waring and Myra are remembered for making insurance arrangements feel manageable for small businesses with complex needs.