Aon Melbourne

Aon Melbourne is a local insurance broker serving businesses across a range of industries and sectors, from financial institutions to local government. Aon is described as Australia's largest insurance broker. Aon Melbourne offers an insurance review report that includes benchmarking with industry peers, expert advice, cost competitiveness assessment, analytics, risk gap analysis, and planning ahead of renewal.

Communication is the theme that surfaces most often across feedback on this Melbourne insurance agency, and it cuts both ways. Several customers recall prompt, friendly exchanges in which questions about cover for occupational therapists were answered and legal consultation was folded into a policy, while several accounts note difficulty making contact, with calls and messages going unreturned and details from earlier conversations not carried forward. Advice given on separate occasions has been described as inconsistent, leaving small business enquiries unresolved after repeated attempts, and one account of trying to purchase cover describes the process as impractical.

On the positive side, the tone of staff is described as approachable and the guidance useful when it is delivered, with cover arrangements for allied health professionals singled out as well suited to that line of work. The agency's role as a general insurance intermediary is reflected in the mix of personal and small business matters raised. What emerges is a service whose knowledge is valued when a conversation happens, but whose follow-through draws the most consistent comment from those who have dealt with it.