Reviews
Reviews are taken from publicly available sources.
Not impressed with this business. I have been a member for 45 years and I had a motorhome with road service for the past 12 years and recently sold it with 11 months still on it, but they won't refund any money. We then sold the car a week later and it too has 11 months on it, but no refund with a total of just under $500. So much for loyalty, so bitterly dissappointed. I had to give 1 star just to comment.
Quick easy and very helpful
This is not an attack on the staff at NRMA but more at the latest offer that was emailed to me. Paraphrasing it says Me being a loyal customer (25+yrs) they would like to make make an offer that if I sign up a new policy they will give me a $100 discount and using their own words, 'every bit helps'. If I'm such a loyal customer why not give me a $100 discount on my existing policies because in your words, 'every bit helps'. Your offer of a discount on a new policy is worthless and insulting, I think I might look elsewhere for my car insurance.
Hi there, Today, July 1, I visited the Nowra Branch and was attended to by a very pleasant member of staff, Alison. Paying money and receiving a "band-aid", was made ever so pleasant by Alison, who I'm sure will remember the gentleman who bleed al over the counter. Thank you so much for your kindness Alison. Regards, Bill.
Called up a few weeks ago. A lady called stacey answered the phone. Spoke to her about my car insurance. The first thing she said is i have to call you back as I have customers waiting in the queue. All that was going through my mind was. What am I then?!? Not a customer. Why answer that phone if that was the case. I waited over half an hour. Called back and spoke to another lady who took her time to assist me with all my enquiries. She was absolutely lovely and helpful. I Was very disappointed with Stacey's customer service!
Was there at 0900 when they opened and first in. The staff are very friendly and helpful. I was dealt with quickly and all my questions answered and advice was great. A great insurance company.
Haven’t used the service much in all the years we have had a membership but a blown tyre last Sunday between Nowra and Berry in absolutely pouring rain and on the Princes Highway necessitated in a call. The NRMA vehicle was there within 20 minutes and changed the tyre for us. The man was professional and courteous and changed it in a flash.