Motor Accidents Insurance Board

The Motor Accidents Insurance Board, known as MAIB, operates in Tasmania and provides assistance to people injured in motor vehicle accidents. Its vision is zero deaths and serious injuries on Tasmanian roads. MAIB runs Road Trauma Support Tasmania, a free confidential counselling and support service for people affected by road crashes. It also runs the BodySafe program helping young Tasmanians make safer choices, and the About Me program.

MAIB is investing $84.69 million in a Supported Accommodation Renewal Project to deliver supported accommodation facilities across four Tasmanian sites. The MAIB Injury Prevention and Management Foundation committed $120,000 to strengthen road crash rescue capability in North-East Tasmania, supporting two new Heavy Road Crash Rescue Vehicles for St Helens and St Marys State Emergency Service units.

Launceston claimants describe a claims process that is handled calmly and without fuss, with several recalling that their claim was accepted swiftly after an accident that was not their fault. An explanation of each step comes through as a consistent point, and reviewers note that useful information and advice were offered along the way. Kindness during distressing events is mentioned regularly, and staff members Jocelyn and Annet are named for their patience and gentle manner in phone calls and follow-up emails.

The team more broadly is described as lovely and approachable to deal with, and the service is said to have improved noticeably over recent years. Those who had been involved in a motorbike or vehicle accident remember the experience as simpler than expected and a genuine relief at a stressful time, while the value of the scheme itself is acknowledged by people who were glad it existed when they needed it. The recurring theme is a process that reduces worry rather than adding to it.